iPhone 13's ordered through reported breach of digital carrier Visible

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What you need to know

  • Customers of Verizon's digital carrier Visible are reporting that their accounts have been compromised.
  • Many say that iPhones have been ordered to different addresses using their payment information.

Customers of Verizon's digital carrier Visible are reporting a serious breach of their accounts that has seen fraudulent users order iPhone 13 models to alternative addresses using their payment details.

The complaints were noted by XDA Developers on both Reddit and Twitter:

Social media sites, especially the Visible subreddit, are currently flooded with reports of Visible accounts being hijacked. In most cases, the email address associated with the account is reset by an unknown attacker, then the payment method on the account is used to order a phone.

One user on Reddit wrote "Dude my account got hacked and they shipped out an iPhone 13 worth 1k that was taken from my PayPal. I am fuming! The same thing happened to someone else who had only been signed up to Visible for a day. They had ordered an iPhone through the website and woke up the next morning to find the email address on their account had been changed and that the shipping address had been amended such that the iPhone would be shipped somewhere else.

Multiple other users are also reporting similar breaches, but Visible is yet to respond to the issue. At this time the nature of the breach is totally uncleared, it could represent a data breach for Visible, or perhaps rely on login information obtained from elsewhere. At least one person, however, said that their password had been randomly generated by bitwarden, suggesting the latter could be unlikely.

To make matters worse, Visible says that its Visible Care platform is currently suffering from technical issues, so anyone who has been impacted is going to have a hard time getting in touch to report it:


Stephen Warwick
News Editor

Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design. Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9