What you need to know
- Parallels Access 6 has a fancy new Remote Help feature.
- Users can connect to a remote computer and control it using their iPad or web browser.
- The iPad app also supports mouse and trackpad input, too.
Thanksgiving might be a little ways away yet but there's a good chance people won't be piling into a single house like normal. That might also put paid to the annual tech support fun that some of us fall for – but fear not, Parallels has you covered. Its Parallels Access 6 update adds a feature called Remote Help. And it just ruined your excuse not to help out with that virus-ridden Windows machine this time around.
Launched today, Parallels Access 6's big new feature makes it easier than ever for people to remotely administer computers. And they can do it from an iPhone and iPad, too.
Users simply send a link to the person that needs their help and then do the business from their own device. If they're running iPadOS 13.4 or late, they can even use a mouse and trackpad as well.
There's a free trial (opens in new tab) available to anyone who wants to give Remote Help a try, while a suscription costs either $19.99 for a year's access or $34.99 for two.
This isn't the only update coming out of Parallels today, either. Parallels Toolbox for Windows and Mac has also been updated to version 4.
Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too.
Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.
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