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Some iPhone 13 owners are reporting people can't hear them on speakerphone

Iphone 13 Mini Safari Hero
Iphone 13 Mini Safari Hero (Image credit: Joseph Keller / iMore)

What you need to know

  • Some users report that callers cannot hear them when using speakerphone mode on iPhone 13 handsets.
  • Apple has so far not offered a fix for the issue.

Some iPhone 13 owners are complaining that other people can't hear them when they make phone calls on speakerphone. Reports have been cropping up since the end of last year and continue to come in. The issue isn't present when making phone calls without speakerphone or while using headphones.

As reported by iDropNews, people have been complaining of the issue since at least October 2021 (opens in new tab) with little sign of a fix. In fact, some people have found that Apple's support teams have been downright unhelpful when trying to get the speakerphone problem diagnosed.

I've been to the Genius Bar twice. Once I was asked what exactly I wanted from them. Told her, just a phone that work, preferably not worse than the older model I replaced it for. The second time the guy suggested all the things I had tried. Then said it's the first he's heard of it. So it must be my backup. I told him I didn't restore from backup and he just shrugged. Super frustrating,

It isn't immediately clear what is causing the problem or how widespread it is, but the responses to that thread keep rolling in. One possible cause is the Acoustic Echo Cancellation (AEC) feature, according to iDropNews. That feature is designed to stop people from hearing their own voices when on speakerphone and it's been around for years. It's possible iPhone 13 handsets are being too aggressive and instead of blocking out the echo of one caller's voice, it's blocking out both.

Whatever the cause, no fix seems likely to arrive any time soon and that's very bad news indeed for those afflicted by this bug. For now, using the iPhone out of speakerphone mode is the only solution. Can I suggest checking out the best AirPods deals?

Oliver Haslam
Contributor

Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too.

Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.

1 Comment
  • In my case, this happens all the time, but it’s not a hardware or software glitch, but a you’re-holding-it-wrong situation. It has to do with the flat edges of the phone, particularly the bottom with the microphone holes, going completely flush against my Anker charging stand, obstructing the microphone completely. I used to have a case with an open bottom near the lighting port, and it didn’t have that problem, but apple’s silicon case forms a nice flush seal and isolates the microphone completely. Never the less, it still drives me crazy, because it seems like I should be able to use speaker phone while the phone is on it’s charger, but I can’t.