Unable to add Arlo devices to HomeKit? You aren't the only one. [Update]

Arlo Essential Indoor Camera in white on a table
Arlo Essential Indoor Camera in white on a table (Image credit: Arlo)

What you need to know

  • Tons of users are unable to add Arlo cameras to the HomeKit framework thanks to an unknown issue.
  • Arlo said last month that its engineers were aware of the problem and it's been quiet ever since.

Update, August 9 (4:00 pm ET): Arlo has released a software update to its iOS app that fixes the HomeKit issue.

Have some Arlo hardware that you're trying to add to HomeKit and finding it more difficult than it should be? You aren't the only one, with tons of people taking to the internet to report the same issue. A lengthy thread on the Arlo support forum isn't much help, either.

As first reported by the folk at AppleInsider, one thread has more than 600 (opens in new tab) comments with people reporting that they are getting stuck on the "Requesting Homekit info" screen.

There did appear to be a ray of sunshine on July 27 when an Arlo representative said that the company was aware of the issue, but it's been radio silence ever since.

We are aware of an issue with resetting HomeKit tokens & getting stuck on a "Requesting Homekit info" screen. The Arlo development team is investigating this issue & we will provide an update as soon as possible.

Right now, it seems there's nothing people can do but wait. And use the Arlo app instead of the Home one of course. That's less than ideal if you bought the Arlo hardware based on the promise of HomeKit support and even worse if you did have things working but need to reconfigure for some reason.

Are you suffering from this problem or, even better, have you found a fix? Let us know in the comments either way!

Looking to ditch the Arlo? Check out our list of the best HomeKit cameras that might actually work when you try to set them up.

Update, August 9 (4:00 pm ET) — Arlo has released a software update to its iOS app that fixes the HomeKit issue.

Arlo has released an update to its iOS app that fixes an issue where users were unable to add Arlo devices to HomeKit. As reported by AppleInsider, the company has released version 3.5.1 which provides a fix to the issue and users should now be able to add compatible devices to HomeKit.

The company said that "Arlo appreciates the patience of our loyal customers, and is excited to share that an iOS app release with a remedy to the HomeKit issue is now available."

Arlo users can update their app on the App Store (opens in new tab) now.

Oliver Haslam
Contributor

Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too.

Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.

1 Comment
  • I have Arlo cameras and do like them. Arlo engineers being aware of a problem and nothing happening though is not unique to this issue. I'm not even that interested in getting them into HomeKit, but thanks for the alternatives list.