How to fix a glitchy Apple TV by restoring it to factory settings

How to fix a glitchy Apple TV by restoring it to factory settings

If you're having problems with your Apple TV, if Wi-Fi or connectivity is buggy, if it keeps failing to connect or update, if the channels just don't work the way they're supposed to, then restoring it to factory settings can give you a fresh start. Sure, it's the nuclear option but it will also solve most problems, most of the time. If you're suffering, a factory restore is one of your last, best hopes for salvation!

How to restore an Apple TV

  1. From the main menu of your Apple TV, click on Settings.
  2. In the next menu choose General.
  3. Scroll all the way down to the bottom and select Reset.
  4. Now choose Restore on the next menu.
  5. Again confirm you'd like to restore your Apple TV by selecting Restore one more time.

That's all there is to it. Your Apple TV will now restore itself to the latest firmware version. The process may take a little while so be patient. Once it's done you can set it up just like you normally would.

If your Apple TV is bricked or isn't responding when you try and perform an on-device restore, you'll need to restore it in iTunes instead.

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Allyson Kazmucha

Senior editor for iMore. I can take apart an iPhone in less than 6 minutes. I also like coffee and Harry Potter more than anyone really should.

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Reader comments

How to fix a glitchy Apple TV by restoring it to factory settings


This tips definitely resolve wi-if issues with the Apple TV or other programs on the device. Thanks for the tip!

Sent from the iMore App

I've been having problems with Photostream not updating properly. I tried this a few weeks ago and unfortunately it didn't work. Use this as a last resort because it will reset all of your channels and you'll have to go through the verification process all over again for HBO, Disney, etc.

Anybody have trouble with fast forward and rewind on iTunes content (mp4 files)? I can do it on streaming content (rentals) but video from my iTunes loses the image when I try to rewind...

When I log on to my Apple TV, I get a message that states that there is no space left. I know this is not true, since I had a lot of space the last time I used it. I can't go anywhere from the message screen. How do I figure out what is going on?