Apple confirms the App Store, Apple Music are having problems right now [Update]

App Store
App Store (Image credit: iMore)

What you need to know

  • Apple has confirmed that it is having problems with some services.
  • Apple Music is having problems right now.
  • The App Store is experiencing issues, Apple says.

Update, April 25 (5:15 PM ET): Apple says it has resolved the issue affecting Apple Music and the App Store.

Apple has confirmed that some of its services are currently experiencing issues including Apple Music and the App Store.

Amid reports that the App Store is missing its privacy labels, Apple has now confirmed via its system status page that "users may be experiencing a problem with this service." It's a similar story for Apple Music, with the same page noting that "users may be experiencing intermittent issues with this service."

iPhone 12 showing Apple Music with a sculpture in the background

iPhone 12 showing Apple Music with a sculpture in the background (Image credit: iMore)

A Twitter search suggests that a number of people have been unable to stream music via Apple Music for a while, while others are experiencing an issue with lyrics not appearing on-screen.

If you're currently unable to use Apple Music the best course of action is likely to hang tight — Apple knows there is an issue and will be working on a fix as you read this. In terms of the App Store, hopefully those privacy labels will be back sooner rather than later.

Apple will no doubt also have fingers crossed that more issues don't present themselves. Previous issues of this ilk have seen multiple services experience outages or degraded performance simultaneously. So far, only Apple Music and the App Store appear to be affected.

Update, April 25 (5:15 pm ET) — Apple says it has resolved the issue affecting Apple Music and the App Store.

In an update on the company's System Status page, Apple says that it has resolved the issues affecting some users with Apple Music and the App Store.

Users should be able to access and use each service without issue now.

Oliver Haslam

Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too. Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.