How to use the Nintendo Switch Concierge service

Nintendo Switch Red Background
Nintendo Switch Red Background (Image credit: iMore)

Nintendo recently rolled out a new Nintendo Switch Concierge service to help new Switch owners. It's a no-cost pilot program where people can virtually meet one-on-one with a Nintendo representative to "ask questions, get answers, and learn more about everything your Nintendo Switch system has to offer." You can ask serious account questions or even get advice on the best Nintendo Switch games to play next. But how do you use this service? Don't worry. We're here to help.

How to use the Nintendo Switch Concierge service

  1. Go to
  2. Scroll down until you see the Nintendo Switch Concierge box.Source: iMore

Nintendo Switch Concierge Website (Image credit: iMore)

Nintendo Switch Concierge Box (Image credit: iMore)
  1. Click a topic that you'd like assistance with.
  2. Select a date and time to interact with an Nintendo representative.Source: iMore

Nintendo Switch Concierge Select Topic (Image credit: iMore)

Nintendo Switch Concierge Date And Time (Image credit: iMore)
  1. Type in your name and email address.
  2. Answer the questions in the following fields.Source: iMore

Nintendo Switch Concierge Name And Email (Image credit: iMore)

Nintendo Switch Concierge Question Boxes (Image credit: iMore)
  1. When everything is filled out, select Book.
  2. Check your email for a confirmation from NintendoSwitchConcierge@noa.nintendo.comSource: iMore

Nintendo Switch Concierge Book Button (Image credit: iMore)

Nintendo Switch Concierge Check Email (Image credit: iMore)

Figuring out everything you can do on your new console can be pretty tricky. It's nice that Nintendo is offering this service to make things that much easier.

Additional Equipment

These are some of the best Switch accessories, and I've found that they greatly improve my Switch gaming sessions. See if anything catches your eye.

Nintendo Switch Pro Controller

Switch Pro Controller ($60 at Best Buy)

Joy-Cons are versatile, but they don't feel great in a lot of adult hands. If you're looking for a more traditional gamepad, you can't go wrong with the Pro Controller. It has an ergonomic design, supports motion controls, allows you to scan amiibo, and offers HD rumble.

Hori compact playstand for Nintendo Switch

Hori Compact Playstand ($13 at Amazon)

If you think you'll be playing your Switch in tabletop mode, you'll definitely want to invest in a playstand. They're sturdier than the kickstand on the back of the Switch and raise the screen a little higher making it easier for multiplayer sessions.

SanDisk 128GB microSD card

SanDisk 128GB micoSD Card ($32 at Best Buy)

Give your Nintendo Switch more space with a reliable memory card. That way you are less likely to run out of room while playing your favorite games.

Rebecca Spear
Gaming Editor

Gaming aficionado Rebecca Spear is iMore's dedicated gaming editor with a focus on Nintendo Switch and iOS gaming. You’ll never catch her without her Switch or her iPad Air handy. If you’ve got a question about Pokémon, The Legend of Zelda, or just about any other Nintendo series check out her guides to help you out. Rebecca has written thousands of articles in the last six years including hundreds of extensive gaming guides, previews, and reviews for both Switch and Apple Arcade. She also loves checking out new gaming accessories like iPhone controllers and has her ear to the ground when it comes to covering the next big trend.