iFixit founder slams Apple for obstructing right to repair
What you need to know
- iFixit CEO and founder Kyle Wiens has blasted companies like Apple for obstructing the right to repair movement.
- He called out the company over using non-standard parts and contractual agreements with suppliers.
- He also called out wastage of spare parts and said consumers would benefit from right to repair initiatives.
iFixit founder and CEO Kyle Wiens says that Apple, Microsoft, and Samsung are among companies obstructing right to repair to the detriment of consumers, deliberately making their products harder to fix.
Viens made the comments at the Productivity Commission's right to repair hearing in Australia on Monday. As reported by ZDNet, Viens told the commission virtually that companies were deliberately obstructing right to repair for consumers. Regarding Apple specifically, Wens stated:
He also criticized Apple over claims it recycles spare parts that were like new:
Apple has come under increasing pressure to make products like the iPhone 12 more easily accessible for consumer and third-party repairs, however, the company has strongly pushed back against the legislation over worries about third-parties getting unauthorized access to data.
Wens also named and shamed Microsoft's Surface laptop, which is apparently so hard to repair that its glued-in battery makes it impossible to work on, and Samsung's Galaxy earbuds.
A recent FTC report went so far as to say Apple's repair stance was anticompetitive.
Apple expanded its Independent Repair Provider program to more than 200 countries in March. There is no cost to join the program and repair providers must have an Apple-certified technician to perform repairs. Certification for this is also free, and repair providers can access Apple parts and tools at the same price as Authorised Apple Service Providers, as well as free training, repair manuals, and diagnostics.
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Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design.
Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9
Liberal usage of glue strips and brackets would eliminate a large portion of reparability issues. Apple, Samsung, and the others are well-aware of this, but intentionally choose to make their products as hard to repair as possible. It's not a manufacturing cost issue; it's a greedy service & support long-tail issue.
Nonsense. We have always had the “right to repair.” Go right ahead, knock yourself out. Most Apple customers don’t care about this issue. Who does, you ask? The people who make money repairing electronics and/or the hobbyists who enjoy it. Using the phrase “right to repair” is intended to influence the gullible that a right is being restricted and to support the repair profession’s goals….very similar to the disingenuous tactic of people who call themselves “pro-life” but should more properly be known as anti-choice.