What you need to know
- The iPad mini 6 is experiencing charging issues.
- Apple says that the issue is occurring for iPads updated to iPadOS 15.5
- The company notified authorized service providers that it is investigating the issue.
If you're having issues getting your sixth-generation iPad mini to charge, you are definitely not alone.
In the memo sent to authorized service providers, Apple said that it's aware that some users may report the latest iPad mini as unable to charge after updating to iPadOS 15.5. Apple is advising that service providers and retail staff inform customers to restart the device as a temporary fix while the investigation is ongoing. Crucially, Apple explicitly notes that a hardware replacement of the iPad or its battery will not solve the problem, confirming it's purely a software issue. Apple is currently beta testing iPadOS 15.6, which may solve the problem when it's released to the public.
In a memo sent out to authorized service providers and obtained by MacRumors, Apple says that some sixth-generation iPad mini units are experiencing issues with charging after being updated to iPadOS 15.5. According to the memo, the company is already investigating the issue.
Apple says that users can restart the device as a temporary fix. It also told service providers that the issue is software-related and not to replace devices as a solution for customers.
Apple's temporary solution is an odd workaround. If the iPad dies completely because of its inability to charge, how could you restart it?
Apple's iPad mini 6 packs so much power into its small chassis, meaning it will be future-proofed for years to come. If you need portability and still want a top-notch tablet experience, the iPad mini is the only real choice.
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Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.