Spotify overwhelmed with requests to cancel following Joe Rogan saga

Spotify (Image credit: iMore)

What you need to know

  • Spotify appears to have been overwhelmed by cancellation requests.
  • Reports suggest Spotify has shut down its live customer support because of complaints and cancellation requests.
  • It all started earlier this week when artist Neil Young asked the platform to take down his music over Joe Rogan's podcast and COVID-19 vaccine misinformation.

Spotify appears to have been overwhelmed by cancellations requests and customer support issues following the Joe Rogan/Neil Young Saga that started earlier this week.

Earlier this week it emerged that artist Neil Young had told Spotify he wanted his songs to be removed from the platform because of Joe Rogan's podcast and the spread of misinformation about vaccines. Spotify took the decision to remove Young's catalog, and the hashtag #cancelSpotify started to trend on Twitter, as did Apple Music as many flocked from one rival service to the other.

Joni Mitchell has joined Young over Joe Rogan in removing her music from Spotify, and Apple did not miss the opportunity to have a sly dig at its streaming rival.

According to a couple of reports on Twitter, Spotify has been overwhelmed by requests to cancel and live customer support requests such that it has ground to a halt.

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MainStreet Law's Tristan Snell says Spotify is no longer letting people cancel their subscriptions, stating:

Spotify is no longer letting people cancel subscriptions. Their customer service system is completely overwhelmed. People asking to cancel are being told they cannot. Presumably Spotify will allow cancellations again at some point once their system is not so flooded.

Plenty of people responding noted they had successfully managed to cancel, but some did complain of a slow or non-responsive website, as well as problems using the app.

The saga took a frankly hilarious turn on Saturday when hit singer James Blunt, known for his self-deprecation on Twitter, threatened to release new music on Spotify in protest if they didn't remove Joe Rogan. As noted, many former Spotify users have been flocking to Apple Music in protest, and the service has become one of the best iPhone features available on Apple's ecosystem since its launch.

Stephen Warwick
News Editor

Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design.

Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9

  • I am surprised that the Legion of Trumptards have not signed up for Spotify as a show of support. MAGAts are fiercely loyal to anti-vaxxers.
  • The ignorance of your post is astounding. There are plenty of republicans and Trump supporters who have taken the vaccine, we just don't like to have vaccines mandated against us, because, well.... We actually like having freedom, unlike you communist liberals who prefer to be told what to do by the government and have everything handed to y'all. You're a clown dude. Do the world a favor and take yourself out. You're a waste of space and air. What happened to the good ol days when we could just take you commies out?
  • Anyone that claims Democrats are communist doesn't have a leg to stand on calling someone else a clown considering they don't even know what something as simple as communism means.
  • That is the funniest thing I have ever read anyone who thinks democrats are not communist is delusional and very poorly educated.
  • Did an AI write this comment? One did, didn’t it?
  • The only reason mandates exist is because of the overwhelming number of people who refuse the vaccine for no other reason than to prove they are free to. I don't wear seatbelts, light up in theaters, and go to resturants barefoot and shirtless because I live in a free society and am responsible to no-one but myself. Right or wrong, I will do the exact opposite of what makes sense, just to promote my point. There are without a doubt those with strong religious convictions, which aren't even supported by the heads of those religions, or legitimate medical exemptions, but those don't account for the holdouts.
  • How do you know they haven't lol? I can't imagine being you and being so angry all the time just because people of different ideologies walk around you. Learn to be more neutral.
  • Bunch of whining crybabies. “I don’t like people with different ideas! He needs to be silenced! I no longer feel safe!” 🙄
  • imore keeps beating the same tired drum. Spotify is taking in millions in revenue while second-rate "musicians" like Nils Lofgren(?) are desperately trying to stay relevant by pledging censorship solidarity with a couple of washed-up Canuck folkies. If someone wanted a real issue to protest, they would be griping about Apple's so woke decision to add a pregnant male emoji to IOS 15.4!
  • I love how the writer presents zero evidence to support his claim that Spotify is overwhelmed with cancellation requests. It's kind of an odd thing to say - considering that you can just cancel your subscription by going to your account online.
  • Well actually you cannot simply go to your account and cancel. Spotify directs you to customer service which as stated in the article has been removed. Maybe not such an odd comment. Just sayin
  • To Spotify, Joe Rogan is going to be worth over a billion in revenue this year.
    Joe's not going anywhere. 🤣😂
  • A billion? Stop making up numbers. They’ll renegotiate his 100 million contract and force him to be more neutral. Which happened today. Silly trumptard
  • He can walk out during the renegotiation if they want to silence him. He has more viewers than all of the major news sites combined, he holds the cards, it's not the other way around. If they try to silence him, he can afford to do his own thing as an independent or the Daily Wire will assimilate him into their collective like the borg because they scoop up the cancelled and will soon have a powerhouse of talent. If they try to censor him too much he'll just do his own thing. He has options.