Rather watch than read? Just hit play on the video above.
March 14, 2019: Apple responds to Spotify
Apple has put out a press release pushing back strongly not only on Spotify's contentions but their characterization of the App Store, how much revenue they actually share, and suggesting this is all part of a bigger plan to gouge not only Apple but artists in order to line Spotify's own pockets. Yeah, ouch.
From Apple's Newsroom (opens in new tab):
Spotify files against Apple with the European Commission
From Daniel EK, CEO of Spotify
Here's what Spotify wants:
- First, apps should be able to compete fairly on the merits, and not based on who owns the App Store. We should all be subject to the same fair set of rules and restrictions—including Apple Music.
- Second, consumers should have a real choice of payment systems, and not be "locked in" or forced to use systems with discriminatory tariffs such as Apple's.
- Finally, app stores should not be allowed to control the communications between services and users, including placing unfair restrictions on marketing and promotions that benefit consumers.
Spotify also put together a purposefully adorable website and video for the YouTube generation to better explain and, yes, spin their points. Because this is as much a public relations play as it is a legal one, even more so.
Apple Tax vs. Free Loading
Now, you can take two different, very extreme views on this.
- Apple is abusing its platform ownership of the App Store and engaging in anti-competitive practices by forcing vendors to pay a 30% (or 15% in some cases) rent-like fee to operate there, forbidding outside payment systems, without any other than a web app to deploy on the iPhone or iPad, without access to the same level of integration for default status and Siri control. And that this is wrong and should be stopped willingly by Apple or through regulation by the E.U, the U.S., and other bodies.
- that Apple built the App Store, a place that grants access to potentially a billion customers who trust the platform and are willing to spend money on it like no other platform ever in existence, and that Spotify wants a free ride on the back of a system Apple implemented, grew, staffs, certifies as safe, maintains, handles all transactions and fulfillment, provides everything for free to truly free apps, and manages down to a bitcode level, without having to contribute anything back to the well-being of the platform.
Both extremes are, of course, wrong. Not surprisingly, it's all a lot more complex, nuanced, and varied than any knee-jerk hot take.
Ben Thompson of Stratechery posted one this morning, coming down strongly on the side of Spotify:
The "if you don't like App Store terms, you can just sell through the web or Google Play Store", which a lot of people are going to respond with, is the Walmart to Target argument, which is poorly fitting at best. So, let's break things down further, looking at exactly what Spotify is proffering.
Spin vs. Facts
First, Spotify keeps referring to the harm Apple is doing as targeted towards us, the customers, not Spotify, the company. I totally get why Spotify is phrasing things this way, and why they're doing it throughout this campaign. And yeah, it's an ad campaign, make no mistake. But there's a risk to it coming off as manipulative and insincere.
Spotify has a real chance on the facts, at least on the core counts. The EU views anti-trust as a way to ensure competition, up to and including ridiculous things like forcing Microsoft to include browser ballots.
But instead of being candid about that, and the general policies Spotify sees as unfair, and about the harm it believes those policies do to its business, they kinda play the victim card in a way that seeks to conflate or distort their harm onto us, which just comes off as, I don't know, smarmy.
And it comes off in tone of the language as much as it does the art direction of the video and webpage to a degree that it blunts the seriousness of the action and the focus of the alleged harm.
"Apple Tax" is another example. It's so cliche it comes off as a blatant attempt to manipulate emotion even at the risk of undercutting its sincerity. Spotify knows it's not a tax. I know it's not a tax. Spotify knows that I know it's not a tax. So does Spotify assume I'm just too stupid not to fall for it anyway?
Let's step back a minute.
The advent of App Store
When the App Store began, software could still cost hundreds of dollars, and you could still buy it in boxes, at big boxes, where retailers typically took 55% — the traditional wholesale model. The other choice was hosting a website, signing up for a merchant account, and handling all transactions — and transactional security, which was really hard back then, all by yourself.
And, it wasn't considered in the least bit abnormal to pay a platform access fee or percentage. Amazon's could be huge, depending on what you sold, and they could change the price not only without your permission but without telling you. eBay took a cut of auctions. Handango, one of the original online software stores for mobile apps took a cut of anything you sold through them as well.
Which is why, when Apple announced the 30% Agency model back in 2008, a lot of developers were super happy with the terms and with what they were getting for their money.
Also, back around the advent of the App Store, software could still be hugely profitable. Office was a license to print money. That's because developers big and small wrote once, which was still a big investment in terms of time and effort but could then copy and sell repeatedly at very little additional cost and effort, especially as things moved from physical boxes to digital packets. The first copy of an app could cost tens of thousands or more to make. The second, the second, the tenth, the millionth? Next to nothing.
And part of what Apple offered at launch was having that App Store on every device, and chance to be featured in front of millions then, close to a billion now customers. That's something no brick and mortar or web shop could ever have offered.
Literally why it was seen as a gold rush.
But Spotify isn't just an app in that sense, whole and complete unto itself, like Office or Photoshop or PCalc or Pac Man.
It's developed, absolutely. Lovingly crafted, no doubt. By it's also quote unquote just a container. It's, at least so far, a delivery system for other people's content.
Getting in the middle of margins
Think about it this way: Spotify music is really just a nicely packaged re-sale of other people's songs. And Spotify has to pay for those songs. Yes, there's a lot of controversy going on around that right now and yes, Spotify is buying Gimlet and Anchor to start getting into original content, but just I'm just focusing on what Spotify is selling for now, it's nothing original.
And here's where it gets a tad ironic: The same is true for Apple. Forget Apple Music. The App Store is really just a nicely packaged re-sale of other people's apps.
This is exactly where the tension lies. Spotify wants to take other people's music, sell it, and keep some of the profit. Apple wants to take other people's apps, sell them, and keep some of the profit, and there's just not enough profit, not enough margin, for them both. At least not in a way that's making either of them happy.
When Spotify sells directly, that's fine. When Apple sells regular apps, also fine. When Spotify tries to sell through Apple and Apple tries to sell Spotify, everything breaks down.
There simply isn't room enough for both to in the middle of those margins.
Spotify also points out that Uber, for example, doesn't have to follow these same rules. But does it in a way to suggest Apple is playing favorites rather than factually pointing out physical goods have never been subject to revenue sharing, like if you order a toy or t-shirt from Amazon, but digital goods always have been.
The physical world has lots of differences. For example, if you order food from a restaurant that does deliveries, you may not pay a delivery fee. You may, but lots of them don't charge for it. If you use Uber Eats, you are absolutely paying a delivery fee. Is that a tax? Does that upset the restaurants quote unquote fans? Should Uber Eats get to the restaurant to pay instead of the customer so the restaurant doesn't have an unfair advantage? Of course not. The physical world is different.
Same, interestingly, when you look at companies that both offer and own their own content, the discussion around percentages and platform access fees changes considerably.
Percentage vs. profit
Peter Kafka, writing for Recode, on February 13, 2019, addressing the general internet outrage over rumors Apple was asking news companies for a 50% revenue share:
The way they see it, making 50% off hundreds of millions is way better than making 90%+ off hundreds of dozens. Because, math.
Now, that won't appeal to the New York Times or Washington Post or any already super successful paper, the same way the App Store doesn't appeal to Netflix or Epic the way it once did. But it does show that these things, the costs and benefits, aren't black and white.
Spotify's problems, not our problems
Spotify also claims Apple locks us into its own payment system. Here again, Spotify can make a factual argument but instead spins it to the point of me doubting their intentions.
Apple lets me pay any way I want. I can tie my account to pretty much any credit card I want, I can use cash to buy gift cards and feed it that way, in many places I can PayPal or even carrier bill. I'm fine.
It's Spotify that can't charge any way it wants. It's not my problem. It's Spotify's problem. And maybe I'm hugely sympathetic to that problem and even want to see it addressed, but by trying to manipulate me this way, it casts doubt over their entire argument. Needlessly.
I get that it might be an attempt to oversimplify, and that an argument could easily be made that by reducing the vendor's options, like Spotify, the customer's options, I.e. mine, inevitably get limited. But then make that argument.
Spotify also claims Apple won't let it develop apps or integrate with services, but in a way that comes off as sounding its only Spotify being limited in this way. Like Spotify is being deliberately singled out when the same applies to every developer, and claiming they're being deliberately denied things that simply don't exist, and just arguing emotion and playing the victim when the facts would serve them not just as well but better, but, ahhhhh… enough.
A lot of the stuff here is wildly inaccurate at best, utter bullshit at worst. But, here's the thing. I'm in 100% agreement with the stuff that isn't.
But... Yes, this.
All apps should absolutely have access to default status and to the Siri system.
I should be able to set not just any music player but any mail client or web browser as default. Where's not just SiriKit for media — including video, podcasts, audiobooks, and yes, music — but Continuity for media so that I can get from my Mac, walk out with my iPhone, and have my playlist just keep on playing. Or decide I'm done with my Apple TV, head towards my room, and have Brooklyn Nine Nine just shift right to my iPad.
I should be able to use Siri to tell Overcast to play Script Notes, Audible to continue Dune, and, sure, Spotify to amp up my Awesome Mix.
I get that implementing all of that is non-trivial, and there may be some licensing deals to work out to make content truly hand-off-able (is too a word), but that's Apple's job.
Anything else is bad for the customer. And I'll go further than that: It's bad for Apple. Being forced to compete for default and Siri status will only make Apple's apps better.
Even from a purely selfish and self-serving PR standpoint. If Apple Music was objective 10x better than Spotify, how many people would even be talking about this right now? How many would even notice?
So, here's the question: Should Spotify expect a free ride on a platform that cost Apple years and billions of dollars and accrued customer loyalty and trust to build?
A platform that Apple also uses to provide truly free, not free as in in-app-purchase or free as in subscription, but truly free apps for free.
Maybe they should. I'm totally open to that argument. If someone wants to say that building the App Store and hosting all apps, for free, regardless of how much they make from Apple's platform, is the fair thing to do, and that Apple should only benefit from it by the value it adds to the iPhone and iPad, and the increased hardware sales that come from that value. Sure, fine. Make that argument.
But again (again, again?) Spotify doesn't do that here. They don't offer any alternative to Apple's 30% agency model — for example, would they find 10% fair, 5%? What should they contribute to help maintain and improve the platform they benefit from? And so, I'm left to wonder, do they feel entitled to everything for free? App Store as charity?
I mean, I don't think so? Maybe? I don't know. They keep squandering my attention with victim plays, not the arguments I need to make an informed decision about all this stuff.
Now, the App Store contributes massive amounts towards Apple's services review, which the company has pledged to grow over the next few year. So lowering or eliminating that App Store cut hurts Apple's service narrative. A lot.
It's probably not Spotify or even Netflix contributing most of that money. It's the damn free to play games that suck all that smurf berry poke coin clan of Fortnite clash cash out of so many people so always. But we've already seen Epic and Fortnite push back against rev share as well.
But, how far does that go? If Apple should wave fees for the App Store, should Nintendo and Xbox wave fees for their gaming consoles? Should Walmart and Target lower the 55% wholesale take for non-house brands?
What value comes from being in a store and how much value should be shared for being in that store and in front of those customers.
To be continued
And, ultimately, that's where I'm left with this right now.
I think Spotify raises some excellent points, even if I think the way they chose to do it is all shades of dodgy and risky, and I think Apple has to be careful, if not in the courts of the EU than in the courts of public opinion, to which Spotify certainly seems to be pandering.
The App Store has come a long way since it debuted in 2008, and while lost of issues and gripes remain, Apple has addressed most of the big ones, especially over the last few years.
So, I wouldn't be surprised to see them continue to address the remaining ones. Maybe not in a way that makes Spotify dance to its own songs, but in a way that is fairer for everyone on the platform, including the companies that want to beat Spotify.
This is likely to be a long, drawn out, EU-style messy process. So, while we watch it all play out like world's slowest Zamboni crash, let me know what you think.
Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.
I am not sure I understand Spotify's first point. Anybody has any idea what they are talking about? For their second point, I disagree. I had a Spotify account for years and never made my payments through Apple, the option is there. In those cases, like explained by Rene, Apple supports an app that brings them no revenue at all, not one cent. I think their frustration comes from what they show in the video, if I remember well they are not allowed to put a Go Premium button inside the app and collect the money outside of Apple's payment system. This seems fair to me because they benefited from the App Store to bring new customers to them and yet they expect not to pay a decent commission to Apple? Also, remember Apple owns a fairly small slice of the phone business so they cannot be accused of abusing a dominant position, even if, yes, 30% is high. I think free market rules apply here. For their third point, I completely disagree with them. I am 100% behind Apple because they help me protect my privacy from advertisers and prevent in good part the incessant flow of advertisements you find on Android, etc. from reaching me. Hopefully the EC will not listen to Apple or Spotify but to the end users. Beside, I always received promotional emails from Spotify, far too many, I don't see where that restriction is. I think over all their message appears shady and self serving and that Spotify is not thinking about its customers using Apple devices but is focusing on its eroding part of the slice, obviously Apple is hurting them. This sounds like a company worried about its future and gambling on an EC intervention; if I was an investor I would sell my shares now.
Hold on. Can you not just go premium by signing up on Spotify's Website.
Then once you have premium sign into Spotify on your device, and ...... job done.
Yes that is exactly what you can do. As I do for many apps I use and pay for.
While I do not agree with the entirety of Spotify's complaints they do make some valid points. The point about not allowing other payment methods for digital goods has nothing to do with providing the "best experience for the customer", as Apple has always claimed, and everything to do protecting its services revenue. Why is it alright for me to use the Amazon app to buy any and every physical good they offer but I cannot use the Kindle app to buy books? Why should Amazon be forced to use Apple's payment system for Kindle books when it doesn't have to do so for physical books? I understand that you can go to Spotify website and signup or you can open Amazon in the browser to buy Kindle books but that is clearly a worse customer experience. And while it might be trivial for someone like me to figure this out there is a vast number of people who might say install the Spotify app and then have no idea whatsoever on how to go premium. The change in guidelines after WWDC 2018 that stated that "reader" apps have to agree not to "directly or indirectly target iOS users to use a purchasing method other than IAP or discourage the use of IAP" seems particularly onerous and to me at least feels like Apple is abusing its platform power.
Hopefully Spotify wins this, Apple has unfair advantage with Apple music and regulators should come hard on this kind of practices from Apple. Only problem fanboys don't see it that way and want everything Apple.
Calling people fanboys usually gets your comment disregarded. If you want to join the discussion I would suggest you don't use that kind of derogatory words.
What is your contribution to the discussion in this case? You state, as if it was obvious, that Apple is being unfair. How? Please explain...
I look at things like this in the same vein as I look at Elizabeth Warren arguing to break up Apple. Even though I don't agree completely with Spotify's (or Elizabeth Warren's) arguments, I think the fact that they're making the argument is moving the conversation and could have the effect of changing behavior, even without a judgement in Spotify's favor. While I understand the arguments Spotify is making, and that I predict Apple would make in response, my focus is more-so on the customers, and the experience they have with their devices and applications they want to use. 1) Apple Music being pre-installed on Apple devices is a competitive advantage, but dis-allowing that is a slippery slope toward a worse user experience for most people. 2) Building Siri integration that only works with Apple Music is anti-competitive behavior, and leads to a worse user experience. If Apple is building out Siri integration for a category, they should open it up to that category of applications, not just Apple's own 1st-party applications. 3) Paying for, and managing, app subscriptions through the App Store is a good user experience. Charging 30% is overcharging. It shouldn't be a premium application's responsibility to subsidize free applications; it feels like that should be Apple's responsibility. I'd like to see a lower percentage that entices applications to embrace App Store payments without making them unprofitable.
Point 1 would be a much bigger problem if the service was free (ad-supported). Consumers will often go for the easiest option, but not really when it involves money. For example, I don't have any friends who pay for iCloud storage, despite it being the default cloud storage option on the iPhone. They'll use the free section of it, but that's it. I fully agree with point 2 and 3 though
Food for thoughts, thanks.
For your point 3 I think you have to take into account:
* how many iOS users are using the app without paying through Apple's payment system- that will include both basic users and all the ones paying for premium outside the iOS App; this is a cost to Apple for which there is no income (reviewing each app and distributing it costs money).
* how many users are paying for Spotify through an iOS app. This is the 30% Apple is getting but if you put it against all users of the App this may only be like a 3-10% fee. Now maybe Apple needs to charge a reviewing and a distribution fee to the developers whether the app is free or not - and this may mean no more free apps - but that would be very bad for small developers (we'll have to ask them I guess) and that goes against what made the App store so successful.
Also, I am pretty sure that Apple made those calculations and if they thought charging a lower % would bring in more cash they would have done that already.
I'm sympathetic to Spotify mainly because Apple Music exists. Apple is using it's platform to get an unfair advantage in streaming music. They are able to charge a lower price because they don't have to pay the 30% fee. Apple should not charge a reoccurring revenue fee for any business they are in. Either drop the fee for Spotify and other music streaming apps, or get out of the music streaming business. Or, allow apps and subscriptions by a means other than the app store and charge for streaming if the app uses the app store.
Hum. Unfair how? Let's compare it to physical goods.
Apple is selling its cell phones at many different outlets beside its own Apple stores. This means when they sell a cellphone through one of these stores they give to the store 30-40% of the sale price. Now, do you think, for example, Amazon, Wal Mart, etc. should let Apple put a message on the demo counter (in this example the demo counter is the equivalent of Spotify free tiers): "Please don't buy this product here; in order to ensure we get the 30% cut this store is getting in our pocket, please head now to one of out own Apple Stores".
I think the effort the store puts in selling and promoting its suppliers products, giving Apple access to Wal Mart customers for example, entitles Wal Mart to 30% of that money. That sounds very fair to me.
So how is this different than what Apple is doing with the App Store?
similar dispute between apple & tencent/wechat. in the end apple gave in by exampting platform 30% tax, however tencent/wechat must ensure user pyament 100% goes to content creator pocket. as regards to music, digital copy content repackaging & reselling, maybe only blockchain kind of concept would deliver a more fair value chain
I agree with René that you should be able to replace the default apps such as Music, Phone, and Messages with alternatives - it's simply better for users, and it adds healthy competition for Apple. Banning links to a web-based payment system seems like it makes the wrong trade-off: making it harder for users when companies like Netflix quit Apple's payment system because of high transaction fees. For comparison, Apple's own Apple Pay Cash charges a 3% transaction fee for credit card payments (the bulk of which is probably the ~2.5% credit card transaction fee), so 15% seems like a lot for ongoing subscriptions. Having a built-in, seamless payment and billing system without hefty transaction fees is a definite advantage for Apple Music/News/Video/etc.. Perhaps a reasonably transparent approach would be for Apple to allow (or encourage) Netflix, Spotify et al. to itemize the transaction fee (e.g. "$15 in-app purchase including $4.50 Apple transaction fee, or $10 via our web site.") Then users could make the choice as to whether the convenience was worth the extra cost. On the other hand, I don't find it terribly difficult to log onto Netflix on a laptop and enter in the device code - it's a lot easier than "typing" a password using an Apple TV remote or locating and pairing a Bluetooth keyboard. So maybe the payment aspect isn't as big a deal as the default app issue is.
I agree with your transparent approach. However, I think that a store selling whatever is entitled to take whatever cut it wants to. If we start disputing this that will be the end of capitalism (which, if you ask me, has to come some day but for now that's what we have). Apple only has a small market share so it cannot be abusing a dominant market position.
Now, is Apple giving an advantage to its own app? Spotify and Apple music cost about the same. Apple is charging 30% to Spotify and keeping 100% of the fee as they do when they sell their iPhones in their own stores; but they too have to cough up to 30% (more or less ?) of that when their phones are sold through other outlets (Amazon, Wal Mart, etc.). How is that different?
Apple put the effort (money) to develop Siri and make it work with Apple Music. Now, how much is Spotify ready to pay to have access to those APIs? Why would Apple give it all away for free? Sometimes they do but that is their choice.
Beside, you can use Siri Shortcuts for Spotify...
And the default app part I don't see either in Spotify's case. When I start playing music in Spotify it too appears in my control center, music playback is a system API. There is not extra step, no inconvenience compared to using Apple's own app. You can even Delete Apple's music app and live happily with Spotify.
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