Comments on: Apple to Replace Complete iPad for $99 if Battery Fails

By: Sigara Bırakma

Sigara Bırakma — Fri, 14 Jan 2011 00:11:18 +0000

I am really glad to hear that news. User friendly campaigns are the best. Congrulations for Apple.

By: Beth

Beth — Sun, 02 Jan 2011 03:18:16 +0000

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By: tütüne son

tütüne son — Thu, 16 Dec 2010 09:14:28 +0000

Thank you, very nice. However, some files can not be displayed on your website, be aware of.

By: basur

basur — Tue, 26 Oct 2010 12:23:15 +0000

Is Apple not confident in their product?

By: sigara bırakma yöntemleri

sigara bırakma yöntemleri — Mon, 23 Aug 2010 08:14:53 +0000

In the computer realm, our expectations are set so spectacularly low, and our laptops so frequently plugged in at a desk, that we often tolerate a “6 hour battery” lasting only 90 minutes on our middle-aged machines.

By: v pills

v pills — Fri, 13 Aug 2010 16:02:45 +0000

If it’s within the one year warranty, the ipad replacement will be free. It’s a defect and that’s what a warranty specifically covers.

By: Chris

Chris — Mon, 15 Mar 2010 14:11:30 +0000

The Apple battery issue has gotten so ridiculous at this point that they’re trying to make $99 for a battery failure seem like a good idea.

By: Yobad

Yobad — Mon, 15 Mar 2010 04:59:25 +0000

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By: mark

mark — Mon, 15 Mar 2010 01:43:06 +0000

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By: Crunch

Crunch — Mon, 15 Mar 2010 00:06:52 +0000

Good luck with that attitude in the state of California, perhaps the state with the most pro-consumer oriented laws of any other. There is automatically a one-year warranty for items, such as the iPad, so within the first year, there won't be any fees for replacing batteries.

That said, I've never kept any one device for over one year, so I doubt I'll ever be eligible for that (hefty, I might add) fee.

By: Booger McGee

Booger McGee — Sun, 14 Mar 2010 21:34:14 +0000

Of course it’ll be a refurb.

By: sting7k

sting7k — Sun, 14 Mar 2010 19:49:08 +0000

This isn't any different than with iPods or the iPhone. The only difference is they just say what they are actually going to do with the iPad. I've had iPod batteries "replaced" a few times and I've never gotten the same iPod back. I had the battery "replaced" in my iPhone 3G once as well, they sent me a different one back.

I don't see why this is so shocking or even news.

By: (Copy of) Dev

(Copy of) Dev — Sun, 14 Mar 2010 19:16:46 +0000

@Steve Jobs, @OneOfDaKine

They are not talking about battery failures so much as the battery losing its mojo over time, something that anybody with a laptop -- Mac or PC -- can appreciate. The announcement refers to:

"the battery’s diminished ability to hold an electrical charge"

which happens to virtually all laptops. In the computer realm, our expectations are set so spectacularly low, and our laptops so frequently plugged in at a desk, that we often tolerate a "6 hour battery" lasting only 90 minutes on our middle-aged machines.

iPads will not be plugged in as much as a laptop, and, more importantly, while computer users put up with this sort of stuff, general purpose consumers -- where Apple is targeting the iPad -- typically do not. As such, unless Apple has some radically new battery design that does not suffer the same problems as every other rechargeable battery in existence, Apple will have to deal with customers complaining about their 10 hour batteries lasting 8, 6, or less hours (eventually).

"Confidence" has little to do with it -- it is simply the reality of rechargeable batteries, and this announcement just outlines how Apple plans to deal with it.

(And like Rene, I would much rather be able to swap the battery out in the store, too.)

By: 1911

1911 — Sun, 14 Mar 2010 18:47:08 +0000

I don’t have experience with Apple refurbs, I have recently switched from two PC’s and a blackberry to a 27″ and a 21″ iMac and iPhones for both me and the wife. Wished I had done it years ago. I just found it strange that AppleCare was not offered for the iPad. By the way, I ordered a 64g model last Friday the instant that they went on sale. I’m not trolling the site and am sorry if I left that impression.

By: Adam

Adam — Sun, 14 Mar 2010 18:31:52 +0000

Um, clearly you guys don’t have much experience with apple refurbs. I’ve had 4 replacement iPhones and they were all in immaculate condition. It’s very rare that apple mistakingly forgets to replace ugly parts.

By: Michael

Michael — Sun, 14 Mar 2010 18:09:59 +0000

I’m with jtz5. Sounds Luke they’re trying to mitigate EFF waaaaay too soon. That is another reason to avoid the first generation iPad.

By: mystic

mystic — Sun, 14 Mar 2010 17:56:29 +0000

So many anti-Apple trolls on here spreading FUD. Tired of it, Rene.

By: Webvex

Webvex — Sun, 14 Mar 2010 17:54:32 +0000

I don’t mind getting a refurb, if necessary. I had to do that with my iPhone and the replacement is better than the original. Some friends have had the same experience. I actually worked in electronics refurb once, and I think the QA is tighter than production.

By: macboy15

macboy15 — Sun, 14 Mar 2010 17:51:56 +0000

As usual you people are making a mountain out of a mole hill. It says if the battery fails they will send you another ipad. I had my battery fail in both the 2g and 3g went in the store they gave me another one. So if this was a problem with other devices in the past they are addressing it right now. Why is this wrong or giving some people the impression that it’s cheaply made or they are not confident in their product?

By: OneOfDaKine

OneOfDaKine — Sun, 14 Mar 2010 17:12:26 +0000

Is Apple not confident in their product?

By: 1911

1911 — Sun, 14 Mar 2010 16:34:54 +0000

Its also funny that the AppleCare option is not available at the online store.

By: Kevin

Kevin — Sun, 14 Mar 2010 16:26:50 +0000

I would rather have a loaner and get my iPad back because I take great care of my devices. I don’t want somebody’s refurb back.

By: Gino from the Bronx

Gino from the Bronx — Sun, 14 Mar 2010 16:21:12 +0000

If it’s within the one year warranty, the ipad replacement will be free. It’s a defect and that’s what a warranty specifically covers.

By: ciaran

ciaran — Sun, 14 Mar 2010 16:17:56 +0000

You can still back up using AC power if battery dies. It’s ok…

By: whsingleton

whsingleton — Sun, 14 Mar 2010 16:15:11 +0000

For me, I’m tired of this ‘non-replaceable’ battery stuff. I have an iPhone, and it bothers me that I can’t customize it without jailbreaking it (for one thing), and that if the battery goes, I can’t just walk into an AT&T store, buy a battery, pop it in, and walk out in 5 minutes. It is always in the back of my mind.

By: Steve Jobs

Steve Jobs — Sun, 14 Mar 2010 16:14:48 +0000

In what way will the iPad fail? Will the battery drain like mad?

By: Rob

Rob — Sun, 14 Mar 2010 15:42:53 +0000

Honestly, it just sounds to me that the iPad is so tightly constructed that I doubt even an authorized repair facility could easily take it apart and put it back together.

Heck, I felt weird when I had to open my folks Mac Mini open when the hard disk failed, only to find out that I couldn't easily fix the problem.

I am all for a $99 full replacement, but only if the same replacement guarantee works on the $99 as well AND that I can get a new AppleCare on that replacement iPad.

By: L

Sun, 14 Mar 2010 15:30:59 +0000

Hope they offer a similar deal for the next generation iPhone too!! or do they already?

http://www.diverse-group.com/menu/blog.html

By: jtz5

jtz5 — Sun, 14 Mar 2010 15:00:49 +0000

That announcement makes iPad appear to be cheaply made. Why announce it before they even come out? Makes it appear all but certain some individuals will have battery issues.