How to fix Wi-Fi issues on your iPhone or iPad after updating to iOS 7.1.2

How to fix Wi-Fi issues on your iPhone or iPad after updating to iOS 7.1.2

If you've updated to iOS 7.1.2 and find yourself experiencing Wi-Fi issues on your iPhone or iPad, you aren't alone. Many users have reported Wi-Fi issues that range from not being able to connect to any network to only having issues with specific networks. If that sounds like a problem you're having after updating, here are a few steps you can try to return Wi-Fi to normal again!

1. Forget the network and join it again

Many times Wi-Fi issues can be solved by simply forgetting and rejoining a Wi-Fi network again. To do this just perform the following steps:

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on Wi-Fi.
  3. Tap on the info button next to the network you're having issues with — you'll need to be in range of it to do this.
  4. Tap on Forget this Network.
  5. Rejoin the network again.

If rejoining the network doesn't solve the problem, move on to the next step.

2. Reset all network settings and reboot

Sometimes a setting inside iOS can go corrupt and cause issues with certain networks, or all of them. This is a perfect time to clear all network settings. You'll have to re-enter all your Wi-Fi passwords again but it's a small price to pay to have working Wi-Fi again.

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on General.
  3. Tap on Reset — it's all the way at the bottom.
  4. Tap on Reset Network Settings.
  5. Let your iPhone or iPad reboot.
  6. Attempt to connect to the problem network again.

3. Change your router's Wi-Fi settings

If forgetting the network and resetting network settings both don't work, some users have reported that making some changes to their Wi-Fi router seemed to solve the problem.

  1. Access your router's control panel — this process could be different depending on manufacturer so check your owners guide or online documentation.
  2. Change the network type to WPA Personal or Mixed WPA2/WPA -PSK.
  3. Save your changes.
  4. Reboot your router.
  5. Try connecting to the network on your iPhone or iPad.

We know this isn't possible for everyone, especially if the network you're having issues with isn't your own or may even be a corporate one. In that case, you'll have to either talk to an IT administrator about your options or continue on to the next step.

4. Restore your iPhone

If all else fails, try completely restoring your iPhone using iTunes. I'd suggest restoring it new and then trying Wi-Fi before bringing down all of your stuff from a backup. If it works, you're good to go and you can bring down all your stuff. If not, move on to step 5.

If you aren't sure how to restore with iTunes, you can follow our step-by-step guide by clicking the link below.

5. Visit an Apple Store

If none of the above steps are remedying your Wi-Fi issues, you may need to visit an Apple Store in order to either have your iPhone or iPad serviced or exchanged.

What worked for you?

If you experienced Wi-Fi issues under iOS 7.1.2, were you able to solve them? If so, did you use one of the methods above? Let us know what worked and didn't work for you in the comments below!

Allyson Kazmucha

Help and how to editor for iMore. I can take apart an iPhone in less than 6 minutes. I also like coffee and Harry Potter more than anyone really should.

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Reader comments

How to fix Wi-Fi issues on your iPhone or iPad after updating to iOS 7.1.2

17 Comments

Agree! This is ridiculous!! We have the following devices:

1 iPhone 4
1 iPhone 5s
2 iPad 2's
1 iPad Air

NONE work on wifi since I updated them to ios 7.1.2. It isn't my router because my laptop and PC are fine.

I have tried the following on the devices and nothing has changed!

Turn Wifi on and off
Forget Wifi network add again
Reset Network Settings
Erase all content and restore from iTunes backup
Erase all content and restore as a new device- it will not let me do this! It keeps saying service isn't available

I am frustrated beyond belief! I shouldn't even have to try all these things and I'm even more frustrated the only way I can use my devices is by pulling from my Verizon cellular hotspot and use my data!

This needs to get fixed ASAP!

Hi Laurie Ann i am facing same problem as you faced and i am also frustrated with this problem. I don't want to update ios 8.02 coz before my previous iphone getting slow and hanged due to this ios. After replace my phone i get ios 7.1.2. It's performance good but wifi not proper work. I have done all possibility which is given me by apple customer care person and i aslo changed dns number but my problem is same.

This isn't the first time there's been a bit of a serious issue with Apple buggering up wireless with an update.

I had two iPads (a second gen and a new iPad Air) both go bonkers yesterday out of the blue. I tried connecting to iTunes, ran diagnostics, tried multiple things but ultimately your items one and then immediately two have worked so far. What is odd to me is that the old iPad is not running ios 7.

So glad I found this; I was really frustrated that my 2-month-old iPhone wouldn't connect to any wifi after the 7.1.2 update. Everyone kept asking if I rebooted my router - yes, but it's not working on ANY router. I 'forgot' all the wifi networks I use and re-joined them, and that did the trick.

Since upgrading to ios 7.1.2 on my ipad 2, I have lost the ability to connect to AT&T cellular. This worked fine under 7.1.1 And prior ios releases. Now all I get is either "No Service" or "Searching..." I went to AT&T to no avail and Apple support could not help. Do I just wait for iOS 7.1.3 and pray, or does anyone have a fix. I have already reset my network setting, reset all settings, and did a complete restore. None of this worked.

I keep hearing about Apple leaving the window open to downgrade to 7.1.1 - it doesn't hurt to download the firmware from some source and try it. That, or you can show up to an Apple store extremely pissed. Tell them how you are sick and tired of going on a wild goose chase and just want a replacement phone you are entitled to under warranty.

2. Reset all network settings and reboot

Sometimes a setting inside iOS can go corrupt and cause issues with certain networks, or all of them. This is a perfect time to clear all network settings. You'll have to re-enter all your Wi-Fi passwords again but it's a small price to pay to have working Wi-Fi again.

Launch the Settings app on your iPhone or iPad.
Tap on General.
Tap on Reset — it's all the way at the bottom.
Tap on Reset Network Settings.
Let your iPhone or iPad reboot.
Attempt to connect to the problem network again.

Did this and guess what?? Now I can't log on to WiFi at all. *sigh* great, time to go waste time at the Apple Store.

EDIT - it seems deleting all settings has somewhat helped.

I always have a page in Notes with WiFi passwords for when I have to do this. That way I can just copy and paste each time. For me it's only some WiFi signals that I can't log-on to.

For my iPhone 4S/64Gb, the only thing that helped was downgrading to 7.1.1 . And then doing a full reset + restore from there (the restore only after leaving the phone off long enough [15 min] for the wifi service to become available again).
I haven't had WiFi issues since, but then I haven't dared rebooting the phone either ...

I tried all of those and none worked. After speaking to the IT lad in my job who overheard me saying I couldn't get on any wifi anywhere he told me to blast the top of the phone with a hair dryer for a few minutes then out it in a bag and leave it in the freezer for ten minutes to cool down. Apparently it solders a chip back on somewhere inside the phone. I now have wifi again. Here's a link: http://hacksfound.blogspot.de/2014/01/how-i-fixed-my-iphones-4s-broken-w...

Many people don't know how to fix grayed out Wifi on iPhone. You can google it to find the answer.
http://www.transfer-iphone-recovery.com/fix-iphone-wifi.html
Launch the Settings app on your iPhone or iPad. Then Tap on Wi-Fi. Tap on the info button next to the network you're having issues with — you'll need to be in range of it to do this. Then Tap on Forget this Network. Rejoin the network again.
If you have any question about that or find it hard to do that. You can also try iPhone Transfer.
http://www.transfer-iphone-recovery.com/iphone-transfer/

After upgrading to IOS 7, I could no longer connect to my home wi fi unless I was within 3 feet of my router. I could no longer log in to any public wi fi networks at all. I tried all the fixes recommended on this site and other sites with no success.
I scheduled a genius session at an Apple store and the Apple technician was unable to fix the problem. I explained that I had absolutely no connectivity issues prior to the upgrade, asked the technician if he could see a correlation that would lead one to believe the upgrade and the wi fi issue were related and incredibly, he said he did not see the correlation. The recommended solution was to purchase a new iPad.