How to restore your iPhone or iPad with iTunes
If you're having software issues with your iPhone or iPad and you've exhausted all your basic troubleshooting options, restoring it brand new is a good idea. You'd also want to restore your device new if you plan on selling it or passing it down to someone else. Normally you can wipe an iPhone or iPad without a Mac or PC but if you're iPhone isn't responding or your stuck at the Connect to iTunes screen, here's how to use iTunes to restore it:
If you're simply trying to erase all the data on your iPhone or iPad and it's in perfect working order, it's easier to just erase all the content and settings right on the device. So if that's what you're trying to do, follow this guide instead:
If for some reason the above method doesn't work for you or you're iPhone or iPad either won't boot or shows a logo asking you to connect it to iTunes, continue on...
How to restore your iPhone or iPad to new with iTunes
- Plug the iPhone or iPad in question into your Mac or PC and launch iTunes.
- In the top right, select the iPhone or iPad you'd like to restore when it shows up.
- Under the Summary tab, click on Restore iPhone... or Restore iPad...
- In the popup window, click on Restore to confirm.
- Don't unplug your iPhone or iPad until the restore is complete.
That's all there is to it. If your iPhone or iPad won't turn on, try holding down the Home button while plugging it into your computer. This should force it into recovery mode which makes iTunes instantly recognize a device that needs to be restored.
If you're having issues with an iPhone or iPad, try a restore and then let me know in the comments whether or not it helped. You can also check out our iMore forums for lots of information on troubleshooting your iPhone or iPad.