How to contact Apple about your Apple Music problems

Having trouble with Apple Music? We've written a wealth of troubleshooting articles on the subject, but if you're still running into an issue, it might be time to talk to the experts.

Why contact Apple?

Well, for one, they made this stuff: If you're running into a software bug, the developers should know about it. If you're dealing with mis-matched tracks, the only way you'll get those tracks fixed is by letting the engineering team know something's wrong.

Also, as much fun as complaining on your social media network of choice is, it won't get your problem fixed unless someone high up on the Apple totem pole happens to follow you. (Chance of that: unlikely.)

How to contact Apple about your Apple Music problems

  1. Visit and click Get Started.
  2. Scroll down to the iTunes & Apple Music icon and click on it.
  3. Click on Apple Music.

  1. From here, you can choose Accounts, Billing, & Registration, Apple Music for iPhone, iPad, & iPod touch, or Apple Music for Desktop. Select the topic that best-describes the problem you're having, and continue. You'll then get a variety of more-specific issue suggestions from which to pick.
  2. Once you've selected your problem, you have three options: Talk to Apple Support now; schedule a call; or call Apple Support later.

Chat away

Hopefully, someone at Apple has a solution for your Apple Music issue. If you're still running into problems, feel free to bug us in the comments and we'll try and troubleshoot to the best of our ability, but keep in mind: As we are not Apple, we can only go so far!

Serenity Caldwell

Serenity was formerly the Managing Editor at iMore, and now works for Apple. She's been talking, writing about, and tinkering with Apple products since she was old enough to double-click. In her spare time, she sketches, sings, and in her secret superhero life, plays roller derby. Follow her on Twitter @settern.