New Beats Music streaming service acknowledges problems, extends trial subscriptions

Beats Music is the newest streaming music service to hit the American market - the service launched this week and offers subscribers a $9.99 monthly subscription fee. Apparently they've been a bit overwhelmed by the response, judging by a new e-mail that went out today:

Due to the extremely high volume of interest in our service some users are experiencing issues. Most people are unaffected but our priority is to give everyone a great experience. We prepared for issues like these, have a plan, and are going to hold off on letting more people in while we put this plan in action.

If you've pre-reserved your user account, you're all set - they'll get it online as soon as they can. And everyone who registers this week will get an extra seven days tacked on to their trial subscription.

Beats Music holds a lot of promise, but time will tell if it lives up to expectations. Right now customers are getting more frustrated than anything, so it's good that they're putting the brakes on letting new listeners in until things get straightened out.

Does all this drama make Beats Music more or less interesting to you? Let me know in the comments.

Peter Cohen