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Apple sends out refund instructions for unauthorized in-app purchases

Apple sends refund instructions for unauthorized in-app purchases

Apple is sending letters to eligible customers regarding its recent settlement with the Federal Trade Commission regarding in-app purchases, offering refunds for some instances where children were able to make these purchases without the parents' knowledge or permission. In order to claim their refund, customers will need to find their in-app purchase records, send their request to Apple, and provide details about the purchases. Apple also says that they are introducing new parental controls that will make these purchases more difficult in the future, according to Apple Insider:

We've heard from some customers that it's too easy for their kids to make in-app purchases. As a result, we've improved controls for parents so they can better manage their children's purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.

What do you think of Apple's handling of this issue? Let us know below in the comments.

Source: Apple Insider

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Joseph Keller

Joseph Keller is a news reporter for iMore. He's also chilling out and having a sandwich.

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Reader comments

Apple sends out refund instructions for unauthorized in-app purchases

2 Comments

While Apple handles the issue perfectly well, I am less sure that they really should in all cases. Parental controls in OS X and iOS work as they should and my kids have not made any unintentional IAPs ever (both have an iPad, the older daughter, 14, also has an iPhone since x-mess).

The ongoing trend that everybody seems to be responsible for children, except for their own parents, reaches lunatic levels. You can use parental controls, you can run accounts without a credit card (vouchers or gifting only), or you can give children prepaid debit cards with fixed amounts... Plenty of possibilities. Or you can blame everybody else and hope for some judge to like it.

I think Apple handled this issue in an appropriate mannerr. Even though I think it is a parents responsiblilty to control their childs access to purchases, in-app or otherwise, I think Apple did a good job in getting this issue moved off the table.