If your iPhone or iPad keeps shutting down, here are some fixes you can try!
Whether it's an iPhone 5 or iPhone 6, and iPad Air or iPad mini, if your device keeps turning off at random, when the battery isn't even depleted, there's a lot you can try on your own before contacting Apple for help. Sure, sometimes it's a hardware problem with the battery or electronics, but often enough it's a software issue that a few simple steps can fix. If so, follow along and we'll get you back up and functioning smoothly in no time!
Reader comments
iPhone or iPad keeps shutting off? Here's how to fix it!
I had this problem with my iPhone 5 in march - the phone was at that time 18 months old and Apple replaced it without a hitch....
Nice. I guess it's always worth going in to an Apple store to see what they'll do for you. My phone is ~18 months old as well and the battery is having all kinds of issues.
Unfortunately the closest Apple store is an hour away until the new one being built about 20 minutes from my house finally opens up...
They had a recall. I also brought mine in and they replaced it no questions asked. I think the recall allows mail in service too.
Paul, do you have any info about that? The only thing similar to a recall I've seen is about the Sleep/Wake button on certain iPhone 5 models—I've never seen anything about the battery getting a recall notice.
You know - you're right. I happened to have problems with both. I did get the phone replaced due to the home button and it just knocked two problems out at once.
Ally, I use an app to monitor RAM usage and free up RAM. I've noticed that even with a hard reboot, the amount of free memory does not change. Holding the power button until slide to power off does not change free memory either. During both processes, unused apps are flicked off and not running in the background. They "seem" to the same thing. Does this procedure for a hard reboot do more than a "slide to power off"?
Is there a user friendly procedure that I can use to assist others if freeing unused/inactive RAM without having to procure an app?
To refresh or reset the RAM on an Apple device just simply hold the power button down until the 'slide to power off' screen appears. Then you should let go of the power button and hold the home button until the screen goes away. This will have completed a RAM reset.
NOTE: This may reset any unsaved open app data or timers/alarms so be sure to check them after this.
I'm going through the same problem. I already restored, reseted, re-everything and still shuts off out of the blue. I think that stopping by an apple store won't hurt.
I have had this issue for some time now. It used to be my phone would shut off when it reached 20% percent battery. Now it shuts down when it reaches around 45% battery. I have never tried doing a hard reboot to see if it would come back on. I have always assumed it was just a battery issue and fully charged it. It is getting to be a pain in the neck!
It's a defective battery.
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Have this issue, too. Brought it to the Apple Store and high on cycles and life is like at 30%. Since I and 6 weeks away from an upgrade, likely to the 6, I am going to hold off. Replace the battery just before upgrade time and give my daughter my 5 with a new battery.
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Oh, 20 minutes and $79 is what it will cost for a new battery.
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Not if you go through iFixit Which is what I'm planning on doing before offloading the 5 onto my mother and replacing it with a 6
Just buy a flagship Android device...no articles anywhere about them shutting off in numbers like this...lol
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Any machine is prone is problems (including android)..
No there is just many issues with android phones rebooting randomly for no reason at all. I've had that issue before in previous android phones. Like ak_r7 said, "Any machine is prone is problems (including android)..".
Method 4. Bring it to Apple for a replacement.
Hi,
I went by doing a DIY battery replacement but when I close the phone it shuts down when I push display down and after that need to open the phone again to power on....any idea what went wrong with this phone???
Thanks
My iphon was ooto off. I try to plug in but not on atall. What should i doo.
I tried every possible thing I could they you mention above. I only didn't visit authorized dealer cuz I didn't have any warranty left on it.
they problem is I recently Updated to IOS 9 on 17 Sept 15 and i worked well. on 24 sept I started to act weird I was offed it self and I tried to open by using power button it didn't turn on so I checked in Internet and I found if a trick to hold power button and home button and it was turned on. and after a while about 5 minutes later I was again shutdown and I tried same home button and power button the problem occurred It just shows the apple Logo and It off itself. and when I plug in the charge in wall socket it jus on for while shows apple logo and again off it self and same process continues until I remove charge and off the switch. I tried every possible things that you mention. Only thing is I didn't replace the battery. Even I looks for battery connection.
Im really having a trouble accessing to it so I really hope to receive help for you all.
Having similar issue as san-sai - did you ever get it working?. I had to hard reboot a few times to turn it on. Then it just stopped coming on all together. I also can not restore. I get a failure error in itunes. What is even odder is occasionally it will turn on. It will work like nothing was ever wrong and then 10 minutes later turns off and is dead again. I replaced battery but issue is the same.
I would like to share my similar but weird situation. My iPhone 6 Plus has the same problem and every once a while it shuts down and restarts by itself since day 1 I bought the brand new phone. At first it didn't bother me too much until one day I was on an important conference call and the phone did it again! What is really interesting is that the conference call actually kept going after the phone restarted, my colleague on the line said they were talking to me but I had no response for a minute, then they heard I was shouting for a charger so they knew I was still there. How strange is that??? I saw with my eyes that the phone restarted with the apple logo showing up but maybe it was just the screen shutting off or something? Anyone has any clue?
I think i know whats going on, it doesnt reboot. It resprings, which means that the only thing that restarts is IOS not your iphone.
Try to restore the phone or bring it to apple
While I was using my I pad mini it was at 55% and I was watching YouTube then I got annoyed by my sister so then I replayed the video then the bottom screen turnned black and my I pad froze, I tried turning my I pad on and off but it was still the same screen then one time I did it it didn't turn on. I tried pressing the home and power button but nothing happened,I even tried charging it and I heard the charging sound but my I pad was still black and its still charging. SOMEONE HELP ME PLEASE!!!!!
My iPhone 6+ randomly shut down about two months ago. I tried 1. Hard reset - nothing. I tired 2. Plug In - nothing. Unfortunately 3. Restore requires the phone to be up and running and it wasn't. So I headed for 4. The Apple Store and wouldn't you know it? It turned itself back on just as I was entering the store - as if nothing had happened. The staff said that if it's a random thing to just ignore it but if it happens regularly to take it back to them. Fortunately it hasn't missed a beat since. It was off for just over an hour
Hi,
My keyboard started acting weird right after it began to shut on and off. I don't know what to do because when I charge it and take it of the charger it will die right then. It also shuts off at random intervals
Hey rivers.
Don't panic. There are too many threads saying solution..it's not the bettery problem..it's firmware problem..it doesn't calibrate the battery charging...it shows that the battery is 100% and disconnects the charging while in actual it's mat be 20% or 30%.
Solution : Backup your iPhone By iTunes then Restore your iPhone in dfu mode..setup as new..disconnect from iTunes setup and use...then restore backup from iTunes..
It will calibrate it self...I'm sure you will get the solution..best of luck..