Common Movies Anywhere problems and how to fix them

Movies Anywhere is a service that allows you to get all your digital movies from participating studios on the major platforms. This allows Android users to free their digital movies from iTunes purgatory, gives Apple TV users a chance to watch their Amazon movies, and allows multi-platform users to get their movies on all their devices. It's a great idea, but it's a new service, and as with all new services, Movies Anywhere has bugs and issues that it's trying to work out. Here are the current issues facing Movies Anywhere.

My movies aren't showing up

Movies Anywhere was originally Disney Movies Anywhere, just for Disney, Marvel, and Star Wars movies. Now, Disney has managed to talk other major studios to joining them on this venture, but it's a long way away from getting every studio onboard. These are the studios currently supported on Movies Anywhere:

• Disney
• Sony Pictures
• 20th Century Fox
• Universal

• Warner Brothers

  

Hopefully, more studios will see the benefits of Movies Anywhere as these five studios have, but until then, our digital libraries on Movies Anywhere are going to be ever so slightly incomplete. If you're preparing to buy a movie on Google Play and want to ensure it's Movies Anywhere-eligible, look for the Movies Anywhere logo on the listing alongside the badges for closed captions and Family Library. Currently, iTunes does not have an identifying logo, but you can be sure to purchase an eligible movie if you buy it through the Movies Anywhere app first (though you may not be able to buy it in 4K).

Eligible movies not syncing

When you're first connecting accounts, it can take a while for your movies to sync, especially if you've got an extensive library. Movies Anywhere has some syncing issues between supported retailers, and while unlinking and re-linking accounts has helped some users get things syncing quickly, we do not recommend it.

Here's an example of why we don't recommend it: If you need to move your Movies Anywhere connection from one Google Play account to another, you'll have to wait six months between disconnecting from the old account and connecting to the new one, as Movies Anywhere only allows you to connect with one account each participating digital retailer for 180 days.

If you just bought a movie, give it half an hour to sync. If you're still having issues, contact Movies Anywhere support for help.

What's wrong with the Android TV app?

Movies Anywhere is available for Android TV right now, and it will allow you to browse your library. Unfortunately, it is not streaming any movies or bonus content, which makes it pretty useless. Hopefully, the app will be fixed soon, but until then, Movies Anywhere supports Apple TV and Chromecast, so you'll have to use one of those, instead.

Special Features and missing/mislabeled

Some movies, especially movies from Disney Movies Anywhere, seem to be missing many of their special features, and many special features are unlabeled, leaving you just a screenshot to guess by. The database will hopefully be cleaned up and properly labeled as time goes on, but if you notice anything amiss with your special features, make sure to contact Movies Anywhere support so that they know what they need to fix.

Your experience

How was your experience with Movies Anywhere been? Let us know your comments and concerns in the comments!