SwiftKey is 'working quickly' to address bug that causes predictions to show for the wrong account

The mobile keyboard app company SwiftKey says that it is "working quickly" to fix an issue that was causing some users to see phones numbers and email addresses from strangers.

Earlier this week, online reports posted on Reddit and elsewhere stated that unknown email addresses and phone numbers were showing up in some users' SwiftKey predictions. The company, which was acquired by Microsoft a few months ago, has now addressed those reports in a blog post:

This week, a few of our customers noticed unexpected predictions where unfamiliar terms, and in some rare cases emails, appeared when using their mobile phone. We are working quickly to resolve this inconvenience. While this did not pose a security issue for our customers, we have turned off the cloud sync service and are updating our applications to remove email address predictions. During this time, it will not be possible to back up your SwiftKey language model.

The vast majority of SwiftKey users are not affected by this issue. If you have any reason to believe you are seeing unfamiliar predictions, please contact reviews@swiftkey.com. We take users' privacy and security very seriously and are committed to maintaining world-class standards for our community.

SwiftKey says it will continue to offer updates on this situation on its blog site.

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