Customer Satisfaction

iPhone US Marketshare Hits 30%, Tops Most Wanted, Huge Lead in Customer Satisfaction

Apple's iPhone has hit 30% marketshare in the US, according to ChangeWave. When laying out the current players, 4,225 consumers were surveyed, 39% of whom owned smartphones, and of those the top 3 answers were RIM's Blackberry down ever-so-slightly to 40%, the iPhone up 5% to hit that 30% mark, and Palm steady at 7%. As sibling-site PreCentral.net points out, Windows Mobile, Android, and Symbian weren't even included on the chart (does that mean the percentages were too low and unchanged to graph, Changewave?)

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iPhone 3GS: 99% Pure Customer Satisfaction!

With 82% of iPhone 3GS users claiming they're "very satisfied" and 17% claiming they're "somewhat" satisfied, we don't need Leanna to do the math -- that's 99% pure satisfaction according to RBC/IQ and Changewave (via Macrumors).

Apple sold 5.2 million iPhones last quarter, many of which were likely iPhone 3GS -- that's a spectacular satisfaction rating for a spectacularly successful launch.

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iPhone #1 in J.D. Power Customer Satisfaction Report

Customers like the iPhone. They really do. According to J.D. Power:

Among residential smartphone owners, key factors are ease of operation (30%); operating system (22%); features (21%); physical design (18%); and battery function (9%).

Apple ranks highest among smartphone manufacturers with a score of 791 on a 1,000-point scale, performing particularly well in ease of operation, operating system, features and physical design.

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Apple Sends Out iPhone 3G Customer Satisfaction Survey

Apple, via Medallia, is sending out customer satisfaction surveys:

Thank you for your purchase of the Apple iPhone 3G. We would like to ask you a few questions about your experience with your new phone. [...] The information you provide will be used to improve our product support. We will not use your responses to sell you products or services.

Questions include where you've gone for iPhone help (cheat sheet: TiPb!), whether you've returned your handset to your carrier for repair or replacement, whether you primarily use Windows or Mac, whether you primarily use your iPhone for work or play, whether it's your first Apple product, and general demographic info.

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