Apple Announces 24/7 Live Chat Support for MobileMe

Apple, via their MobileMe News blog, has just announced Live Chat Support 24/7:

We're pleased to announce that English language Live Chat support is now available 24 hours a day, seven days a week. If you encounter an issue while using MobileMe and would like to address it immediately, simply go to MobileMe support. Click on the topics at the bottom left of the page to see if your question has already been answered. If it's not, click the Chat Now button to initiate a realtime help session with a MobileMe support agent.

If you have cause to try it out, let us know how it works for you.

Rene Ritchie

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.

  • Good God, they sure do need it.
  • I just used it. My calendars (entourage, iCal, iPhone, and MobileMe) have all vanshied after adding an event using my iPhone. The rep had no clue what to do, but he told me not to fret, and he turned my case over to a MobileMe specialist so now I'm waiting on him to email me.
  • I have never had a problem with mobile me :-/ do people think it's really that bad???
    I am always using my iPhone to macbook.
  • I'm glad to see they aren't letting MobileMe languish like they did with .Mac. I am a heavy MM user, and use everything but the calendar (g/f has Google Calendar so it's easier to share on the same deal).
  • technical support/advice. Previously, the screen would dim a little before going into sleep mode. Now the backlight goes off completely. I can still see the lcd screen showing my icons, but the backlight is not on at all. It also does this when on the dock. This is the most annoying part of it. Previously, when I had it on the dock in the car and was listening to music, I could still see the cover art. It would dim a little after a minute or so and stay that way until the next song started. When the next song started, it would brighten for another minute or so and dim again. Now the backlight turns off even though the cover art is still showing on the lcd. Any assistance will be much appreciated. i have restarted the iphone and hard restart as well as adjust the bright setting and nothing.
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  • Hi I really need help i have an iphone 5c that's stuck on plug into iTunes mode and i try to update or restore and it freezes on the apps logo with the spinning wheel, it won't work in dfu mode. I don't know what else to try please help me !!!!!
  • Please help me!!'!!!!