Apple facing new lawsuit over AppleCare+ device replacements

Apple is once again the target of a lawsuit, this time over AppleCare+. The class action lawsuit is targeting the company's practice of replacing damaged devices with refurbished ones, claiming that a refurbished phone or tablet could never be the "equivalent of new" device Apple says it will provide.

From the lawsuit (via AppleInsider):

The Apple Plans purport to provide consumers with Devices that are "equivalent to new in performance and reliability." What that phrase means is 'new' as refurbished devices can never be the equivalent to new in performance and reliability. Plaintiffs allege that it means refurbished. Refurbished is synonymous with the term "reconditioned," that is, a secondhand unit that has been modified to appear to be new for all purposes relevant to this litigation. "New" means a Device that has never been utilized or previously sold and consists of all new parts.

The suit was filed in the Northern District of California, with two plaintiffs seeking damages and attorneys fees. The two are also looking for an injunction against Apple, which would prevent the company from offering refurbished devices to AppleCare+ customers as service replacements, as well as changes to other AppleCare+ policies.

Joseph Keller

Joseph Keller is the former Editor in Chief of iMore. An Apple user for almost 20 years, he spends his time learning the ins and outs of iOS and macOS, always finding ways of getting the most out of his iPhone, iPad, Apple Watch, and Mac.