Apple forced to change refund policy in Australia in accordance with consumer law
An Australian consumer watchdog has forced Apply to change its refund policy down under for faulty products, as its previous one doesn't comply with new Australian consumer law. The report comes by way of the Sydney Morning Herald:
If Apple fails to comply, then court proceedings can be instigated by the watchdog. As part of the changes, Apple will now reassess two years worth of claims, retrain its staff, and publish a consumer rights page on its Australian website. All this comes in to effect from January 6.
This is certainly important news for our friends in Australia. No company, no matter how large, is above the law, and ultimately consumer protection is crucial. It doesn't necessarily mean Apple was deliberately doing wrong, either, but happily a solution has been found and implemented.
Source: Sydney Morning Herald
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