AT&T Ranks Dead Last in Customer Satisfaction in Consumer Reports Survey
It is safe to say that it will be a while before AT&T wins any awards for their customer satisfaction. AT&T has come in last place in a Consumer Reports mobile survey of customer service of all four major U.S. cell carriers.
This particular survey involved 50,000 readers in 26 U.S. cities. Questions that were included asked about the four carriers in different categories related to service and customer support. AT&T ranked dead last in 19 of the 26 cities surveyed and overall ranked last in every single city. Sadly the pain does not end there as voice service also ranked last while messaging and data were only average. On the customer service side of things, both the phone and internet service along with overall staff knowledge ranked poorly. Ouch...
And if you are curious as to where the other carriers ranked, Verizon came in 1st while T-Mobile and Sprint respectively took 2nd and 3rd place.
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By Kevin Lynch