Email Apple CEO, get response from Jobs. Email AT&T CEO, get legal threat

By Rene Ritchie
last updated

From the surprisingly poplar PR manual in how not to win customers and engender goodwill, AT&T CEO Randall Stephenson's email address doesn't seem anywhere near as likely to receive a Steve Jobs-style terse if direct response. Indeed:

Giorgio Galante found out today, sending AT&T's CEO two emails in two weeks results in a phone call from AT&T's Executive Response Team and a warning that further emails will result in a cease and desist letter.

Galante reportedly first emailed to ask about his eligibility date and to request tethering, the second to complain about AT&T's new, tiered data rates released yesterday and inform them he's switching to an HTC Evo 4G on Sprint.

[So long and thanks for all the fish, via Engadget]

Rene Ritchie
Rene Ritchie
Contributor

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.