iPad highest scoring product in American Customer Satisfaction history
iPad owners seem to be loving their devices, according to the American Customer Satisfaction Index. Overall consumer satisfaction with personal computers has grown 4% since last year putting people's overall satisfaction level at 78 out of 100 points. When you break that down, iPads are leading the pack. Satisfaction with the iPad has grown 2% since the last survey. This puts iPad customer satisfaction at 86 points. This is higher than any other manufacturer and 9 points ahead of any other competitor. Dell, HP, and Acer all scored 77s.
CNBC looked into why this number may be so high for Apple and the iPad and they've said this:
“The iPad, even at this early stage, pulled up Apple’s overall numbers – which makes it the highest-scoring product Apple has, and therefore the highest-scoring product ACSI has ever tracked.”
Do you agree with CNBC's reasoning or do you think there's more to it? One thing is obvious, people love their iPads!