How to fix connection issues on Disney Plus

By Christine Chan
last updated

Avoid errors by mastering your D+ settings
Avoid errors by mastering your D+ settings (Image credit: Ara Wagoner / iMore)

Disney+ has finally launched to the masses, so we can all get our fix of Disney, Pixar, Lucasfilm, Marvel, National Geographic, and Fox all in one place. Launch week usually has some jitters and kinks with servers that need to be worked out, but what if you're still having some connection issues with trying to get to your Disney+ content? Let's fix those pesky connection issues.

How to do a power cycle

A power cycle is when you shut down your streaming device completely and restart it. This usually refreshes your connection.

  1. Turn off the device you're using to watch Disney+, preferably with the power button if available.
  2. Turn off your modem and router at the power button and disconnect it from the power source.
  3. Restart your modem and router.
  4. Restart your streaming device.
  5. Launch Disney+.

How to log out and back in

Sometimes you may need to refresh the account you're logging in with. It's easy to log out and back in with Disney+.

  1. Go to your Profile from whichever device you're logged in to Disney+ with.
  2. Click Log Out.

Laucnh Disney+, select Profile, tap Log Out (Image credit: Android Central)
  1. Click Log In.

Tap Log In, input email (Image credit: Android Central)
  1. Input your email and password when prompted to do so.
  2. Select the user profile you want to use.

Input password, select Profile (Image credit: Android Central)

How to delete the app and reinstall

If you're using a streaming device, sometimes deleting the app and reinstalling it can help with connection and playback issues.

  1. Delete Disney+ app from your device by following the standard protocol for the device you're using.
  2. Power off your device if you're able to.
  3. Turn the device back on.
  4. Navigate to your device's digital app storefront and search for Disney+.
  5. Download the app to your device.

Delete your app, confirm, download it again (Image credit: Android Central)
  1. Log in with your account email and password.

For specific instructions for each device, check Disney's support page. You could also try force quitting and restarting the app.

How to manage Internet connection speeds

If you're having connection issues with Disney+, try these generic tips.

  1. Close other programs or applications that are running in the background that may be using a lot of bandwidth.
  2. Move your streaming device closer to the modem or router (or vice versa).
  3. Turn off other devices that are connected to your home network that are not in use.
  4. If possible, try connecting your streaming device directly to the router with an Ethernet cable instead of using Wi-Fi.

Sometimes, it's good to remember that the servers may be fully impacted, so the only option you have is to just wait it out. Don't worry, it'll come back eventually.

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Disney+

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Disney+ is the new Disney streaming service that showcases content from Disney, Pixar, Lucasfilm, Marvel, National Geographic, and Fox from the past few decades. There is a ton of content for everyone and all for one low price.

Christine Chan
Christine Chan

Christine Romero-Chan was formerly a Senior Editor for iMore. She has been writing about technology, specifically Apple, for over a decade at a variety of websites. She is currently part of the Digital Trends team, and has been using Apple’s smartphone since the original iPhone back in 2007. While her main speciality is the iPhone, she also covers Apple Watch, iPad, and Mac when needed.

When she isn’t writing about Apple, Christine can often be found at Disneyland in Anaheim, California, as she is a passholder and obsessed with all things Disney, especially Star Wars. Christine also enjoys coffee, food, photography, mechanical keyboards, and spending as much time with her new daughter as possible.