Comments on: AT&T Turns iPhone Exchange Into Customer Nightmare? http://www.imore.com/2008/07/15/att-turns-iphone-exchange-into-customer-nightmare/ More of everything iPhone and iPad Thu, 24 May 2012 10:51:38 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Hawkeyeted http://www.imore.com/2008/07/15/att-turns-iphone-exchange-into-customer-nightmare/comment-page-1/#comment-10587 Hawkeyeted Wed, 16 Jul 2008 17:58:02 +0000 http://www.theiphoneblog.com/?p=3310#comment-10587 <p>@Whirlwind: Kinda hard for AT&T/Apple to have the first iPhone marriage for "five years", considering the iPhone first came out last summer (2007). You may want to check yer facts before putting your opinion on "blast".</p> <p>I've had a great experience with both AT&T and Apple with the legacy iPhone. I'm sure this case is the exception and not the rule.</p> @Whirlwind: Kinda hard for AT&T/Apple to have the first iPhone marriage for "five years", considering the iPhone first came out last summer (2007). You may want to check yer facts before putting your opinion on "blast".

I've had a great experience with both AT&T and Apple with the legacy iPhone. I'm sure this case is the exception and not the rule.

]]> By: Todd http://www.imore.com/2008/07/15/att-turns-iphone-exchange-into-customer-nightmare/comment-page-1/#comment-10585 Todd Wed, 16 Jul 2008 17:51:29 +0000 http://www.theiphoneblog.com/?p=3310#comment-10585 <p>So AT&T should subsidize 2 phones because apple dropped the ball?</p> <p>I have had AT&T for 8 years now. No problems. I don't understand how all these other people get it so wrong.</p> So AT&T should subsidize 2 phones because apple dropped the ball?

I have had AT&T for 8 years now. No problems. I don't understand how all these other people get it so wrong.

]]> By: Whirlwind http://www.imore.com/2008/07/15/att-turns-iphone-exchange-into-customer-nightmare/comment-page-1/#comment-10575 Whirlwind Wed, 16 Jul 2008 14:11:16 +0000 http://www.theiphoneblog.com/?p=3310#comment-10575 <p>This is just one reason I won't go with ATT. My youngest son and younger brother went with ATT about the time of the first iPhone roll-out and had nothing but troubles. Maybe it was the local store, I am not sure, but it is too bad that Apple tied their cart to ATT for five years, at least that is what I was told at the ATT store, they had the first iPhone for five years. Now that Verizon and Alltel have joined forces, maybe they can get in the race as well. In the meantime the Blackberry will have to do.</p> This is just one reason I won't go with ATT. My youngest son and younger brother went with ATT about the time of the first iPhone roll-out and had nothing but troubles. Maybe it was the local store, I am not sure, but it is too bad that Apple tied their cart to ATT for five years, at least that is what I was told at the ATT store, they had the first iPhone for five years. Now that Verizon and Alltel have joined forces, maybe they can get in the race as well. In the meantime the Blackberry will have to do.

]]> By: Tuna http://www.imore.com/2008/07/15/att-turns-iphone-exchange-into-customer-nightmare/comment-page-1/#comment-10534 Tuna Tue, 15 Jul 2008 23:31:59 +0000 http://www.theiphoneblog.com/?p=3310#comment-10534 <p>Wow... I don't blame AT&T, they have a solid company and they have been good to me. (^^ AT&T Employee, I'm brainwashed to say it...) But, really, this is pretty freakin ridiculous. Just plain bad customer service from that store.</p> Wow... I don't blame AT&T, they have a solid company and they have been good to me. (^^ AT&T Employee, I'm brainwashed to say it...) But, really, this is pretty freakin ridiculous. Just plain bad customer service from that store.

]]> By: Stephman http://www.imore.com/2008/07/15/att-turns-iphone-exchange-into-customer-nightmare/comment-page-1/#comment-10525 Stephman Tue, 15 Jul 2008 22:17:41 +0000 http://www.theiphoneblog.com/?p=3310#comment-10525 <p>Well, I hope my experience isn't as bad as the story. I have an appointment at my local Apple store for my BRICKED iPhone 3G. -I've turned it off/on. -Tried the reset with the Lock and Home button holding. -Connected it to PC but iTunes just won't connect to it. Nothing. ...Come on Apple store, don't fail me!</p> Well, I hope my experience isn't as bad as the story. I have an appointment at my local Apple store for my BRICKED iPhone 3G. -I've turned it off/on. -Tried the reset with the Lock and Home button holding. -Connected it to PC but iTunes just won't connect to it. Nothing. ...Come on Apple store, don't fail me!

]]> By: manho1dup http://www.imore.com/2008/07/15/att-turns-iphone-exchange-into-customer-nightmare/comment-page-1/#comment-10523 manho1dup Tue, 15 Jul 2008 21:23:11 +0000 http://www.theiphoneblog.com/?p=3310#comment-10523 <p>I think this is some what Apple employee's fault. I had to exchange my iPhone 3G and that was not what happened. Apple stores get a shipment of replacement phones for exchanges only. They come in a little white box with the phone only, no accessories. I think this Apple employee tried to do a return on the old phone then rang her up for a new one. By doing that, she would need to sign a new contract as AT&T said you can't buy the phone without signing a new contract. So if she went to the Genius Bar and had them look at it then they will do an even swap.</p> I think this is some what Apple employee's fault. I had to exchange my iPhone 3G and that was not what happened. Apple stores get a shipment of replacement phones for exchanges only. They come in a little white box with the phone only, no accessories. I think this Apple employee tried to do a return on the old phone then rang her up for a new one. By doing that, she would need to sign a new contract as AT&T said you can't buy the phone without signing a new contract. So if she went to the Genius Bar and had them look at it then they will do an even swap.

]]>