Comments on: Apple Addresses iPhone and iPod touch Wi-Fi and Bluetooth Problems – Reset, Redo, Restore, Repair

By: Dannycamberos

Dannycamberos — Fri, 08 Jul 2011 05:03:00 +0000

not able to click on wifi icon what do i do.

By: Yad

Yad — Fri, 22 Apr 2011 20:31:20 +0000

thanks in advance..

By: Yad

Yad — Fri, 22 Apr 2011 20:29:48 +0000

Hi! Please help me with my wifi problem. I have iPhone 3g.

I can only connect to wifi when I put my iPhone near the router. As in very near (iPhone need to touch the router)..

I tried all the solutions here and to other website to fix the problem, however I still have same problem.

By: Iaan mcgreeghan

Iaan mcgreeghan — Thu, 17 Mar 2011 20:46:59 +0000

simple, Apple are a bunch of hoods, that goes for you too Mr jobs… I have an ipad and a MAC book pro. The book is great, but I was hoodwinked with the ipad. It will not connect with my HTC desire hd hotspot or Bluetooth. It’s like living in the techie dark ages. I do not have an iPhone because I currently believe android is best, yet even though I have two other apple products I still get penalized by Mr jobsworthy… the prick. I think it is time for me to move to a more reliable product and suggest others do likewise.

By: BCS

BCS — Fri, 07 Jan 2011 18:35:17 +0000

Try the speed test at different times. If one device is using all of your bandwidth with a speed test, another device trying a speed test, at the same time, will give you bad results. Just a tip to get the point accross to apple.

By: DAVID MORTENSON

DAVID MORTENSON — Tue, 18 May 2010 16:25:06 +0000

NO WIFI WITH IPHONE MEANS ONE THING………….. BUY A NEW PHONE AS APPLE WILL NOT HELP. BETTER SOLUTION IS MOVE TO VERIZON AS ATT/APPLE WILL NOT SUPPORT THEIR HARDWARE.

By: Impgrin

Impgrin — Fri, 26 Mar 2010 02:38:43 +0000

I was having issues as well…nothing worked, 32GB 3GS had sporadic conenctivity to my Dlink home router…would connect wouldn’t would get wonky IP address…then I noticed the date the router was set to 2002…the DHCP connections were all expired…corrected the date and boom, perfect connection every time. Laptop WiFi never had an issue…guess it has to do with the way the iphone OS handles DHCP leases…

By: Shannon

Shannon — Sun, 10 Jan 2010 19:57:42 +0000

How do you switch the router from n to g? i have a netgear wireless N.

By: Jeff

Jeff — Tue, 29 Dec 2009 04:34:08 +0000

WHEW! thanks for this… Step one worked for my ipod touch

By: Katrine Dugas

Katrine Dugas — Tue, 29 Dec 2009 04:14:00 +0000

I can connect, but it doesn’t stay!!! What to do? It’s getting EXTREMLY tedious…

By: zamricheabdullah

zamricheabdullah — Tue, 22 Dec 2009 06:07:29 +0000

3gs t-mobile. got it last week. had this problem today, did the reset…it worked.

By: aaaachu

aaaachu — Tue, 22 Dec 2009 02:54:23 +0000

yeh you ran both tests at the same time and not individually, makes it harder to see the true difference between them

By: jay-r

jay-r — Sun, 06 Dec 2009 05:38:01 +0000

Got an apple iphone 3g 8gb two days ago, last night i updated it to firmware version 3.1.2. and now my wi-fi and bluetooth has gone gray, tried everything in here but no luck at all. There is no apple service center here in my country. So I guess il just live with it, for now.

By: R j

R j — Tue, 01 Dec 2009 06:38:38 +0000

Why no blue tooth. Dang it!

By: borehamwood

borehamwood — Tue, 01 Dec 2009 06:04:11 +0000

Thought is was just me. Having the same problems with ipod touch since upgrade to 3.0, wifi used to pick up more networks than my laptop. Now, almost nothing comes in unless near a very strong signal. Wtf. Seems lately all Apple updates extremely buggy.

By: Jim

Jim — Sat, 28 Nov 2009 12:32:31 +0000

Thanks guys. Just changed my D-Link from n, g and b to just g and b and it worked with my 3GS iPhone. No other changes were necessary.

By: JMS

JMS — Wed, 25 Nov 2009 19:47:56 +0000

@James – after days of tearing my hair out – your solution has worked! thankyou!

By: Kervin

Kervin — Thu, 12 Nov 2009 12:45:16 +0000

I have put mine under an air conditioning and it started working again!

By: James

James — Wed, 11 Nov 2009 18:20:01 +0000

Okay, I had similar issues with my iPod Touch. I had to combine three solutions which worked perfectly. Here's what I did for my iPod Touch 2G with 3.1.2 Firmware:

Step 1: Got into my wireless router's firmware and locked the wireless format to G. Save that setting.

Step 2: Instead of "Auto" for channels, I locked it to Channel 11 (which I read is the channel used by iPods for WiFi.)

At this point I tried it and it worked perfectly, all of the DHCP fields were populating perfectly in the Network settings, and I could browse the internet. However, once I was done, when I came back a couple of hours later, the WiFi was dropped again. I went in to "Renew Lease" on the connection, and the addresses all filled in but only stayed for about 3 seconds. So, I wrote down all of the settings DHCP filled in (had to hit "Renew" several times to get through writing down all of the info!)

Step 3: After copying all the "disappearing" info from the DHCP section, I changed that connection to "Static IP" instead of "DHCP." I plugged all the identical info into from DHCP into the matching fields in the Static section, and now it holds all of the addresses and never "forgets" or drops them. Been 3 days now and still works perfectly!

By: iTrouble

iTrouble — Wed, 11 Nov 2009 18:14:48 +0000

Im having similar issues. WiFi not working or low signal on itouch (not sure which generation) version 2.2.1 but works on iPhone 1st generation version 3.1.2. I am using a Linksys router WRT600N, updated to new firmware, changed network modes, have tried changing security settings/ encryption type and have had no success.

By: Sarah

Sarah — Tue, 27 Oct 2009 13:50:31 +0000

I have an itouch and recently did the new upgrade. Like many of you I have had a problem with staying connected to wifi.

I found this fix on another site and it seems to have worked for me.

In the wifi setup menu of the ipod when you click on the blue triangle to the right of yuor wireless network name, what are the values of the addresses listed there. Probably specifically the dns address. Try clicking on the dns entry erase whatever is listed there and use: 208.67.222.222 This is an open dns address.

By: joker

joker — Sun, 25 Oct 2009 08:09:48 +0000

my 2g iphone was on 2.2.1 firmware wifi did work great and all the sudden nothing. still searches for signals but nothing. i tried upgrading no help tried resetting everything with no luck i have a belkin router wireless g.anyone have any luck.it wasnt jailbroken or anything

By: Ying

Ying — Fri, 23 Oct 2009 18:48:52 +0000

Thanks a lot! I only used reset networks settings and it got fixed! =)

By: sto-man

sto-man — Fri, 23 Oct 2009 05:04:07 +0000

My wi-fi was grayed out on my iphone 3G version 3.1.2. I tried full resets and restores from iTune with no luck. I contacted apple support and they replaced my phone and had me send my screwed up iPhone back. Thankfully it was still under warranty. No software fix, they said it was a hardware problem.

By: Jamie

Jamie — Mon, 19 Oct 2009 15:40:02 +0000

I recently purchased a 32GB 3rd Gen Touch. OS = 3.1.2

There is no chance of picking up a wifi signal unless I'm within 6 - 10 meters of the router.

Very disappointing. None of Apple's tips help.

By: James LeBloch

James LeBloch — Sun, 11 Oct 2009 18:24:20 +0000

Switched from “N” to “G” only and iphone is working great

By: Albert

Albert — Wed, 30 Sep 2009 20:06:25 +0000

set up an appointment at the Genius Bar early this am. I explained my problem, erratic wifi after upgrading to 3.1 The person helping me said he had not heard much about that. He ran a few tests, connecting my ipod to his macbook pro, and then went into the back room area, returning with another unit. It was in a plain white box, maybe a rebuilt touch. He said it was up to me if I wanted to upgrade to 3.1 Well, I’m back home now, wifi signal strong, steady, just as it was before I installed the firmware. I’m at 2.2.1 right now, and very happy! Thank you Genius Bar!

By: Albert

Albert — Wed, 30 Sep 2009 10:07:06 +0000

Upgraded my 2G touch to 3.1 What a mistake. Nothing but trouble with wifi. I’ve tried all the fixes listed here and elsewhere, but to no avail. I’m heading to The Apple Store and see what a Genius has to say about it. I’ll keep you posted.

By: Nick

Nick — Tue, 22 Sep 2009 12:53:35 +0000

I upgraded to 3.1 and wifi loses signal all over than it does not connect, wished if i could go back to 2.2

By: Amber

Amber — Fri, 18 Sep 2009 02:12:14 +0000

It’s not working again.. GAH! And resetting the settings doesn’t work this time.

By: Amber

Amber — Sun, 13 Sep 2009 19:14:50 +0000

Resetting the network settings worked for me! Thank you!

By: Mark

Mark — Sun, 30 Aug 2009 23:38:11 +0000

seems I was lucky, reset jut the network settings and I can now see wi-fi hotspots again in the wi-fi settings…..phew!!

By: Richard

Richard — Sat, 22 Aug 2009 18:39:56 +0000

Exactly the same issues as above. Took my phone to the Genius Bar and checked the Wifi in the shop. It was only picking up the Apple signal with one bar of power. They replaced the phone under warranty and I did the same test in the same place in the shop (with the new phone) and the Wifi lit up like a Christmas tree with about 15 router signals all around.

As the new phone came with 3.0 factory installed I can only assume (if the hardware's the same) that there must be something in the upgrade process that's causing this problem.

By: Michael

Michael — Fri, 21 Aug 2009 20:53:33 +0000

Got a 3GS with exactly the same problems as Cayman above. It's jailbroken, 3.0 and worked great the first 2 weeks and today, no wifi, no list of networks and can't connect even when inputting the router info manually.

My old 2G connects without problem.

Certainly hope there will be a solution to this problem soon. The Apple fix with restoring everything didn't work too well from what I hear and on top of it for us with Jailbroken devices, reckon it's not even an option.

By: Cayman

Cayman — Thu, 20 Aug 2009 23:08:06 +0000

I have a 3G on 3.0, jailbroken and unlocked. Can't even see wifi networks in available list. Nothing shows up. I have the exact same model/version on another phone and the wifi works fine.

Any ideas?

By: Trema

Trema — Tue, 11 Aug 2009 12:16:21 +0000

My wifi was working awesome until i upgraded software to version 3. Now nothing – i used it every day and now all i get is ‘Select a Wi-Fi Network’ when i tap on network it says Enter password – which i do and then it reads ‘Unable to join network’….WTF?? this continues on – i’ve tried all the resets & nothing – Apple needs to fess up a fix it!!!

By: Joe

Joe — Mon, 10 Aug 2009 16:42:55 +0000

Just started having this problem myself after upgrading my iPhone 3G to the OS 3.01. I may have been having it with 3.0, but it was sporadic. Now it’s all wifi connections.

By: Rafy

Rafy — Sat, 01 Aug 2009 13:56:51 +0000

Ever since I updated my I touch to 3.0 my wifi hasnt worked. the icon and update shows up but nojoy

By: Valerio

Valerio — Sun, 26 Jul 2009 07:59:10 +0000

Well I have an Iphone 3G since a year, no problems until 3.0, Wi-fi and Bluetooth were working fine (I have a jabra bluetooth), but now wi-fi works with a greatly reduced range (g) and I can’t pair my Bluetooth headset anymore! I did all the Apple suggested stuff with no result it is a 3.0 problem they have to solve it and be more transparent!

By: Disable Dual Band

Disable Dual Band — Thu, 23 Jul 2009 02:00:48 +0000

Disable dual band… Yep, that did it. Much appreciated! My 3G (also on 3.0 code) was rock-solid with all WiFi bars, but my new 3GS was lucky if it could maintain a connection for more than a minute. Just disabled the 5GHz radio on my dual-band Linksys, and as soon as the router returned from the settings change I immediately had steady and full signal strength. Connections are zippy and comparable to my old 3G.

By: GuyV

GuyV — Thu, 16 Jul 2009 01:35:00 +0000

I spoke too soon, I now have an IP address and a mask but no router or DNS addresses and the iPhone reverted to 3G. I tried to forget the network and reset the network and the IP address was gone. I have now set the IP address, mask and DNS as static and wifi works.

By: GuyV

GuyV — Thu, 16 Jul 2009 01:05:05 +0000

I solved my problem with iPhone 3GS connecting but not showing the IP address: my router was set to both B and G. Setting it to G only and the wi-fi icon immediately appeared on the iPhone 3GS!!! I spent hours on this for 5 days, someone should tell Apple. WIFI worked at the Apple Store but not at my home. The genius at the Apple store warned me against N but thought having both B and G supported was OK. This is with a Linksys WRT54G.

By: Ken

Ken — Tue, 14 Jul 2009 02:31:44 +0000

3.0 has just killed my wi-fi. Before it always worked great. Spent too much time trying to get it to work without success. Have given up and just turned off wi-fi. Too bad.

By: the dude

the dude — Sun, 12 Jul 2009 17:31:02 +0000

all apples method did was, brick my phone. it shows a wifi adress, but will not pick up any networks.. i have like 4 around my house alone including mine and it will not pick up any of them.

By: Reas0n555

Reas0n555 — Sun, 12 Jul 2009 14:17:21 +0000

It seems to be a plan by AT&T to get new iPhone users to buy a data plan

By: Foley

Foley — Sat, 11 Jul 2009 20:30:39 +0000

Switched my dual band router over to g mode only and I have had full signal strength all day. I believe it is definatly an iPhone firmware issue. My wife’s 3g doesn’t blink an eye in either setting. I still have some intermetant siganl drop out on the AT&T network on the 3gs but this will get me through till the firmware update

By: Tnmike

Tnmike — Sat, 11 Jul 2009 12:35:27 +0000

Not good…my itouch wifi signal is barely usable. Restting routers? The itouch is a mobile unit. How do I reset the rest of the worlds routers??

By: Jeff S

Jeff S — Sat, 11 Jul 2009 09:36:11 +0000

Hopefully this is fixed in 3.1

By: Tramain

Tramain — Sat, 11 Jul 2009 01:51:32 +0000

Never had a problem.

By: Mike H

Mike H — Sat, 11 Jul 2009 00:31:56 +0000

My luck with wifi has not been to good. I am on my 3rd iPhone. My first and second iPhone both had the wifi go bad after about 6-9 months. The second time I had to bare the burden of replacing it, because I phone only honors the warranty of the first iPhone unless you renew your contract and upgrade. Once you are past the warranty the real iPhone warranty is only 90 days. So if you buy a replacement iPhone they will only fix the hardware if it goes bad within 90 days. I tried to argue that it was only 3.5 months since I got the replacement and they admitted clearly it was a hardware failure. Problem is they could not tell me what to do to prevent it in the future. I really use my wifi a lot. I did find that if I turn of the cellular I get a stronger wifi signal.

By: L4Flare

L4Flare — Sat, 11 Jul 2009 00:23:55 +0000

I have the same issue Tb. My iPhone 3G takes considerably longer to connect to my Belkin router. I’ve had the problem the last few days. Sometimes after waking my phone it won’t even connect at all, unless I open the Settings app :-/

By: tb

tb — Fri, 10 Jul 2009 21:05:57 +0000

Even though my WiFi still ends up working similarly to before 3.0 on my 3G, I noticed longer connections times as well as dropping the WiFi a few times before it finally locks onto it. Especially visible when launching the REMOTE app (linked to my Apple TV).

By: Debbie

Debbie — Fri, 10 Jul 2009 20:00:04 +0000

I have the original iphone. I had no problems with Wifi until I did the new update. Now I can connect but won’t stay connected. My ATT signal sucks. I’ve done everything Apple says to do. There answer was actually go get a new phone, but from what I have read 3Gs is having the same problem.

By: Rosylee

Rosylee — Fri, 10 Jul 2009 17:50:57 +0000

Pathetic. Apple need a good peeling.

By: iSurf

iSurf — Fri, 10 Jul 2009 17:44:51 +0000

No problem what so ever with my 3GS

By: Dexter

Dexter — Fri, 10 Jul 2009 17:23:48 +0000

No problems here. WiFi and 3G are working swimmingly.

By: Joe McG

Joe McG — Fri, 10 Jul 2009 17:18:24 +0000

My old Blackberry Curve would never connect to my Linksys router if I had it set to dual G/N. I had to lock it on G for it to even find the network. It might be a router issue. HMMMMMM…

By: Liam Darling

Liam Darling — Fri, 10 Jul 2009 17:10:06 +0000

Iv never had a problem

By: Icebike

Icebike — Fri, 10 Jul 2009 16:50:38 +0000

I’ve been avoiding N since OS 2.0. It just lengthens connect time. I just run the router locked to G. Want even faster connects? Lock the router to B. Use WPA2-AES.

By: lordzod01

lordzod01 — Fri, 10 Jul 2009 16:33:36 +0000

I've been hit with the wifi loss. After about a week of restores and resets, messing with network settings and hitting forums for help I had nothing. In the end I booked an appointment at the genius and swapped my 3g out for a new one. As helpfull as the bar was, they wouldn't admit to apple being at fault. I wasn't insured but the warranty was good enough.

It seems strange; my old 3g was ten month old and although my new one is exactly the same it works faster and seems less groggy. I've allways been JB, but I'd put money on the being something different inside the new one now. It just works so much better with 3.0.

Probably nothing different; but it does make you wonder.....

By: foley

foley — Fri, 10 Jul 2009 15:06:43 +0000

Been there…..done that! Apple had me do all those things on 2 different 3Gs iPhones. Still have the same issues. From the reporsts I have been reading, it looks like most users suffering from this issue are those with dual band n routers. I run my netgear in dual band so my wireless a devices will work. i will try to run in g only and see if it preforms better. I still have no problems with my wifes 3G.