Comments on: O2 UK: We Still Have iPhone... and Palm Pre!

By: o2victim

o2victim — Sat, 17 Jul 2010 08:50:36 +0000

Epic O2 incompetence!

After numerous epic fails and broken promises by O2 in generating a printed accurate balance on a now unused account so I can have it closed, O2 finally put a figure of £300 due on my account in an email (so I have evidence), even specifying this as a “one off payment”. I paid the debt within 24 hours. O2 then CLOSED the account as agreed. Case over.........not.

Imagine my jaw dropping when a letter arrives from a debt collector, not O2, saying I owe O2 OVER £1600! O2 obviously think two off payments are the norm.

I have now gone to the telecommunications industry ombudsman but I'm concerned that the ombudsman website says they don't accept every case. I fear now that the apparently incompetent O2 have hired a competent company to do their work.

Anyone got feedback other than “I better cancel my contract with O2 quick smart” ?

TAGS: failure, hopeless, worst, Otelo, crazy, ludicrous, stupid, disgusting, morons, anger, frustration, UK, never, use, worst, company, ever, award, price, comparison, hopeless, not, OK, poor, dodgy, scam, by, O2, worst, experience, of, my, life, complete, lack, of, communication, business, incompetence, wrong, practice, sucks

By: O2 SUCKS

O2 SUCKS — Thu, 12 Nov 2009 12:49:18 +0000

O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS

O2 TRY TO TAKE THERE IPHONE CUSTOMERS FOR A RIDE AND FAIL

THEY COULD OF HAVE IT GOOD WITH APPLE FOR A VERY LONG TIME BUT O2 GOT GREEDY

O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS O2 SUCKS

By: free t-orange iphone

free t-orange iphone — Mon, 12 Oct 2009 17:09:38 +0000

Thank youu

By: Appleking

Appleking — Wed, 30 Sep 2009 00:57:48 +0000

hopefully at&t will be saying the same thing next year lol becuz at&t sux.

By: Dwaine

Dwaine — Tue, 29 Sep 2009 21:30:21 +0000

I'll be staying with O2, their customer service is bril and I've not had much signal trouble. I'm just mainly in London zone 1-3 though. I love the free ulimited Internet both celular and WiFi via The Cloud & BT Openzone wireless networks that comes with the contract. Those are the two main wireless network which cover almost all train stations and public places in london. I get The Cloud wireless reception just about every where in the city square mile. Don't think the other networks will strike such a deal. Hopefully this will start a price war which could see me paying less for my next iPhone.

By: icebike

icebike — Tue, 29 Sep 2009 21:24:04 +0000

@boseyjones:

Palm released the GSM pre quad band earlier this month. Pre central had the details:

http://www.precentral.net/good-news-bad-news-gsm-palm-pre-bands-and-unlocking

Interesting you can buy a pre unlocked and sim-free (bring your own sim) for about 480 euros from O2 in Germany.

By: icebike

icebike — Tue, 29 Sep 2009 21:19:30 +0000

@boseyjones:

http://mobilitysite.com/2009/09/finally-gsm-palm-pre-released/

Palm released the GSM pre quad band earlier this month. Pre central had the details: http://www.precentral.net/good-news-bad-news-gsm-palm-pre-bands-and-unlocking

By: Commenter

Commenter — Tue, 29 Sep 2009 20:59:59 +0000

I will be staying with O2 (and the iPhone)... they have been really good. Though hopefully the competition will mean lower prices.

By: chrstphr.ross

chrstphr.ross — Tue, 29 Sep 2009 20:00:04 +0000

I'm sure there would be an OS update released for the area to allow the use from multiple carriers. Or something easier than having a ton of customers coming over to the dark=side and jailbreaking their phones.

By: Tezza

Tezza — Tue, 29 Sep 2009 19:30:50 +0000

I have been with Orange for about 15 years. Outstanding network coverage and lame technical support. I just renewed my contract with orange but wanted the iPhone so bad I paid a few hundred quid to get rid of my contract with orange and joined 02. What a big mistake that was! Crap network coverage is an understatement. Even the wifes 5 year old nokia on 3 gives better signal than my iPhone 3gs. Since the launch of the 3gs I've never experienced so many occasions of no signal. I will not under any circumstances renew with 02 and may even pay to get out of my contract.

By: Petruchio

Petruchio — Tue, 29 Sep 2009 19:21:49 +0000

I will stick with O2. I've been impressed with their customer service and signal (although I suppose it's all about where you live). I'm happy that other networks will offer the iPhone as hopefully it will start a good ol' fashioned price war! My 18 month contract on my iPhone 3G is up in January (along with everyone elses I would think!) so there may be some great deals for the 3GS going. Or do I have the patience to hang on for iPhone v4 in the summer???? Probably not!

By: Quarks

Quarks — Tue, 29 Sep 2009 18:41:04 +0000

Choice can only be a good thing, local network availability will be the key.

Quarks

By: Miami mike

Miami mike — Tue, 29 Sep 2009 18:14:57 +0000

Smells like  to me!!!

By: ferritt

ferritt — Tue, 29 Sep 2009 18:00:41 +0000

So does this mean that once my current 3g contract runs out in Feb I can take my o2 locked iphone to orange/vodafone? Or will I have to jailbreak & redsnow to move network?

cheers

By: Rene Ritchie

Rene Ritchie — Tue, 29 Sep 2009 17:43:21 +0000

Yep, GSM Pre.

By: Joe McG

Joe McG — Tue, 29 Sep 2009 17:05:53 +0000

Those crazy Brits, driving on the wrong side of the road and whatnot...

By: chrstphr.ross

chrstphr.ross — Tue, 29 Sep 2009 17:05:15 +0000

Sinners.

By: Greyscale

Greyscale — Tue, 29 Sep 2009 16:55:54 +0000

Must be GSM. Unless O2 are gonna rollout a CDMA network by Christmas.

By: boseyjones

boseyjones — Tue, 29 Sep 2009 16:50:54 +0000

So does this mean a GSM Pre?

By: Tim

Tim — Tue, 29 Sep 2009 16:21:17 +0000

I'm staying with o2.

I think they are a good network in my area and have had no problems at all.

By: Rob

Rob — Tue, 29 Sep 2009 16:16:59 +0000

I personally will be moving to orange next iphone release. I don't hate o2 as a company but why I pay for a 3g device and sit with gprs the majority of the day its just ridiculous.

By: Bee

Bee — Tue, 29 Sep 2009 16:15:54 +0000

I will stay with O2 and the iPhone. Although the Palm Pre sounds appealing, good to see it coming to O2.

By: Mr Slinky Spring

Mr Slinky Spring — Tue, 29 Sep 2009 16:14:51 +0000

Yep agreed, I live in London Zone 3 and get 1 bar reception or nothing with O2. Used to get full with Voda. Incidentally I heard a few months ago that O2 and Vodafone are to share networks to bolster signal strength for both companies.. Has anyone heard anything lately about this?

By: Daniel

Daniel — Tue, 29 Sep 2009 16:02:00 +0000

eeerm... no.

The quicker I can get off O2 the better.

Only 3 have worse reception quality and coverage.