AT&T iPhone Outage in California/San Francisco?

We received a note via Twitter that there may be a problem:

wondering if you've heard any reports of an iPhone service outage in SF Bay Area? My iPhone and 7-8 other friends no service.

Some comments have popped up on older posts making us wonder as well. Anyone in San Francisco or California in general experiencing any AT&T outages? If so, please sound of in the comments and let us know where and when, and whether it's back or not in your area.

And, hey, if this is isolated or already over, outage-fans fear not, there's still CTIA in Las Vegas coming up, and we know what massive amounts of iPhones at big trade shows do to AT&T's network...

Have something to say about this story? Leave a comment! Need help with something else? Ask in our forums!

Rene Ritchie

EiC of iMore, EP of Mobile Nations, Apple analyst, co-host of Debug, Iterate, Vector, Review, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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Reader comments

AT&T iPhone Outage in California/San Francisco?


You know... I picked up my iphone yesterday afternoon and noticed it said "no service". I waited to see if it came back up but nothing... I had to turn it off and back on to get service again. I don't know if this had anything to do with an outage, but I have never seen my phone say no service before.

I noticed I had no service last night around 8 pm here in San Diego. After rebooting, I was able to get coverage again.

Valued Customer,
This e-mail is to inform you of a network problem that MAY affect your Mobile Service.
Trouble Ticket Number: TT10043895
Severity: 3-Low
Description of Issue: Degradation of Voice service.
Location of Issue: San Francisco/Sacramento/Reno and surrounding areas
Start Time: Mar 29 2009 05:16 PM PST
Symptoms you MAY experience: Some Voice customers may be unable to place or receive calls due to a network issue Estimated time of repair: Unknown
Technicians are working towards resolution as quickly as possible. We apologize for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue.

Both my wife and i got "no service" starting at about 6pm on sunday, march 29th.
I just rebooted and it came live again.

UTC San Diego here - Lost connection at around 10:45 last night, still not able to reconnect (9am Monday Morning).

No service in San Diego for me and 1 friend that I know of. : ( This is my only form of communication, ahhhhh! If anyone knows when this will be fixed please post on here.

San Diego, can't make calls since the evening of March 29th (still ongoing as of 9am 3/30), customer service says they have some issues in California, but can't say when it would be resolved. Phone displayed 'sim card registration failed'.

Just spoke with AT&T tech service - cell phone tower down impacting Vegas west to the ocean. All phone service OUT. Data plans seems to be working fine. #1 priority for them obviously but no estimated time of restoration.

No service in San diego, had to constantly reboot, which sucked cause I had to get my girlfriend from the airport and she wasn't able to get ahold of me.
I didn't know there were so many readers from San diego on here!

Holy toledo batman! When the F%#K is the service going to be fixed. There better be some discount for this shit.

I have five phones in San Diego with no incoming or outgoing service since ~ 8:00 PM last night. Just spent ~ 1 Hr. with 4 Att reps and none of them could tell me more than I already knew. Very frustrating. Mar. 30, 2009 9:15 AM

No service on my cell...have a 760 area code. My Mom's works for OUT OF STATE CALLS ONLY...
AT&T gave me no clue as to the problem, resolution, etc. Oh, they did say it was a tower issue...

My service was out in San Francisco from about 5:15pm to 7:30pm yesterday (3/29). I was really frustrated because I couldn't make any calls that could fail or get dropped for over two hours!

My BF lost service & just got service back now (9:46am). We're just south of Del Mar in San Diego area. Whole situation was frustrating!

Have not been able to call out since midday yesterday. Just reset my phone and service came back (I'm in San Diego).

Same story as chad above. No service message and shut down and reboot 2/3 times and then had regular unusable weak signal again (success?) I can't wait until there is a CDMA iPhone.

It's been out all morning for me in San Diego. But I just powered down my iPhone and now it works.

Phones out for entire family - called AT&T 800 number
which was busy. When service was up again found out
someone had paged me...BEEEEP. Called AT&T this
morning and was told, "Oh, yea. There was a tag."
One more year of this contract! Then all 8 of us are off

No service in north county San Diego most of last night and this morning, though it would occasionally connect with a weak signal for a couple of minutes.

I'm in North San Diego County and yesterday around 6:10pm I wanted to make a call and kept getting "blipped". I had full bars, but couldn't make a call out at all. I tried to call again a few times in the early evening. Finally around 8:50pm I received a call from a person who couldn't reach me earlier. Again, all the bars were showing the whole time I could not call out and the phone indicators didn't look changed when my phone rang. What was up?

Located in North San Diego County, couldn't receive calls last night, some texts never went through. Received 2 texts 2 and a half hours later than when they were sent.
I get terrible service in my house as it is, so didn't think anything of it. I do remember it saying no service for a little bit. But that happens a lot at my house.
Maybe one of AT&T's rabit ears fell down...? or the aluminum foil wrapped around them fell off and needs replaced....

North County Coastal SD. Was not able to make or receive calls from about 7:30 pm 3/29 until sometime in the mid-morning 3/30. Text messages would go through sporadically. I am on Edge network. Friends on 3G network did not experience the issue at all. Edge network must've crashed.

Mira Mesa / UTC San diego. I have no service since last night. For me, it did not even come up after power cycling.

Update: I tried restarting my phone (held the top and home button until it turned off) and left it off for 30 minutes or so (I forgot, haha). When I turned it back on, it asked me to connect it to itunes. But in spanish.
I restarted it again, came up with the keycode. Entered it and a pop up said "Your phone is now activated". So random.
I made a call and a text. Worked fine.
Oh, and I have the iPhone 3G.

Me to it was weird i'm in the north bay like 30 min from San fran n yesterday I was sitn pool side n usualy it works fine there n 4 some reason it said no service n I turnd it of m back on n still no service weird

I live in palm springs,ca and my service is going in and out so it might just be all of california thats having problems. But if my phone is out i can get service back sometimes from restarting my phone.

Wow!! you guys qouted my tweet in the main article!!! I feel so go honored! LOL :) yeah all my "ifriends" at work looked at our phones, and all had no service the night of the 29th. Rebooted and everyhing seemed back to normal. Could AT&T be doing some maintenance before release of Slingplayer?

Haven't been able to retrieve email since 3:30 pm PST, 30 March. Rebooted enumerous times, but still unable to connect to email service. Located in LA and Pasadena.

Have had no service here in NW Oregon all day!! Driving me crazy!!! It seems to be back now, as of 4:30pm, thank goodness.

I kept getting "Network Error. Please exit the application and try again later. Connection Type: 1 Error: No Internet Connection." It happened in downtown SF where service has never been a problem before. Calls seem to be ok though.

No service currently in Sacramento. My iPhone reports it can't get service, calls fail and data connection error is "can't connect to server." Any other Sacramento news?

i live in the 209 and i have full signal bars but, lose 3G connection and have a SLOW Edge connection! (ugh)

I'm having issues (as are some of my clients) where Exchange ActiveSync isn't working. Error is 'can't connect to server'. Wondering if this is some residual ugliness from the UltraDNS outage on Wed

Looks like (for my issue anyway) it's an issue with AT&T's DNS - if I plug the IP address of my mail server I get mail (although I get the SSL cert mismatch error). Hopefully they'll fix this soon.

At around 12:30pm in SF, I got "No Service" for around 1/2 an hour. No phone service. I was right across from an AT&T building too. I know that has no impact, but ironic. They need more towers or something! Esp. since they're exclusive w/ iPhone, they can afford better reception!

It is 5:20pm and I talked to ATT store over in westlake and they told me that since my iphone was jailbreak, it was my phone and that why I couldnt call out or get any call coming in, but I redid my iphone without jailbreaking it and activated it with ATT and it is still the same. They dont even know what they hell is going on in the store with there own network.

Since 04/02 No Service for me in San Francisco. AT&T told me it was a "problem" w/ the 3 network; no word on when it will be fixed. Disabled my 3G, now working off the unaccepitably slow Edge.
Why the hell can't AT&T get this right? It's not rocket science; more towers, better infrastructure!! They've been at it for a while now & we're paying for it damn it!!

I am just north of SD and haven't had 3G since 3/24 - I have 3 phones on my account - VERY VERY frustrating!!

I woke up this morning in Boulder Creek, CA (Santa Cruz Mountains)... and absolutely nothing worked. And I mean nothing: my iPhone, ATT wireless internet, my boyfriend's Verizon mobile phone, even my land line... all dead. ATT is now offering 100,000 for info on the cable-cutting vandal.

No Service increasingly over the last 3 weeks. Today all day. I have an iPhone classic 4gb using EDGE. I am in San Francisco but same result from Davis, Berkeley, Palo Alto.

Reset gets 1-bar, which lasts 1-2 seconds then blips to No Service. EDGE never has worked well where we are in the Twin Peaks Tower shadow -- per AT&T's own coverage map online -- but now / the past 3 weeks is the worst it's been. AT&T needs to explain.

No service all morning in San Diego today... Just none at all, even in my house where I always get full bars.
3g 16gb

Full bars - no data service - Phone Only...I do show the "E" so I would think I would have data..however no go..anyone else having data issues on Edge..

Outages throughout the weekend in SF (me) and Las Vegas (my wife). 3G, 5 bars, and no data. WTF?

Spotty 3G service in SF all day today. Areas of the city where I usually get 3G are gone now and all I am showing is just edge.

I heard from ATT that there is no service for "landline->cell" calls in northern california. They claim cellcell works as well as cell -> landline. I know my iPhone is hosed.

ATT still has outages in south bay area as well. I can make calls but no one can call me. You will receive an error message asking you to check the number you were calling. ATT service confirmed the problem after 30min of waiting on the phone.

Spotty, or No service in Chula Vista area for 2 days failed texts, call failures etc. Called AT&T. They said the had issues with 3 towers in my area. Anyone else?

Started having problems yesterday, in So Orange County CA, today - April 7, intermittent connection for data and email but mostly it is off for now. Customer service said eight hours before tower problem is fixed.

ATT Network completely down in Los Angeles and many cities accross the switch to a G2 network from G3, click on "Setting", then "Network", then click on "off" on the "Enable 3G"..turn your phone completely off and on so it can will have access to all features on a slower network.

Yes, service has been out since 10:15 in the Mission, Potrero. AT&T said there were multiple outages with no estimated repair time.