Apple producing new iPhones before Google can produce All Access for iOS

Back in May at D11, Google's SVP of Android and Chrome, Sundar Pichai, announced that Mountain View's new music product, All Access, would be heading to iOS. We're now over three months further down the road, and yet still no sign. Since the 'announcement' Apple has thrown WWDC, and has produced new iPhones to release. That's how long we've been waiting. So, where is it?

The honest answer is; we don't know. We really don't. I'll admit, I'm disappointed. I'm disappointed on two fronts. I really want to try the service properly, but won't until I can use it on my iPhone. But more disappointing than that is the statement Pichai made back at D11:

A couple weeks from now we will launch Google Play Music All Access for iOS, the teams are working like crazy to do it.

A couple of weeks, he said. That's the most disappointing point of all. If he had announced the product without mentioning a time of any kind, we'd be none the wiser. Like Microsoft announced an iOS version if Xbox Music – which dropped today – without saying when. Further still, the engineers working on the iOS application were "working like crazy" to meet that relatively short timeframe. Yet more than three months later here we are.

It's not as if there's likely to be any Apple intervention holding things back, either. Rival services from Spotify, Rdio, Pandora, Songza and now Micosoft are already available on the App Store. There's unlikely to be any in-app purchases that Google would want to work around, either. Google had the chance to release their own streaming product for iOS before Apple did. But they're running out of time, fast.

Thankfully, it isn't all doom and gloom. At least we can count on some of the excellent third-party developers iOS attracts to come up with something. We've previously covered the excellent gMusic here on iMore, and it's a perfectly good way to hook into Google's music service using your iPhone, iPad or iPod touch. But that's not the point. An official product should be here by now.

I enjoy using Google products and services, and have for many years. I want to at least give their music service a chance, but right now, I don't feel I can. Not properly. Bottom line; don't promise something if it's not at all close to reality.

Richard Devine

Senior Editor at iMore, part time racing driver, full time British guy

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There are 20 comments. Add yours.

kch50428 says:

Google over promising and under delivering... imagine that. Perhaps they're still optimizing the data to be mined from such a service and perfecting the ability to deliver ads that aren't too subliminal.

mdmitchell13 says:

Well apple said they would open up facetime for all many years ago and that still hasn't happened.

azreyes says:

What ads? It's a paid for service. There aren't any ads in the app itself and haven't seen any related to this service while browsing the web. Apple's free radio service however does have ads.

RamosDevil says:

I still don't get why iMore spends so much time bashing Google. Pichai may have been over-optimistic on the timing, but All-Access for iOS isn't the only thing on their plate.

Think about this: Google (on the mobile front) is actively working on new versions of its own OS, working with hardware manufacturers on new Nexus devices, developing and improving it's Android apps, all while also developing apps for Apple's ecosystem.

They've got a lot on their plate, so maybe a little slack should be cut for them? I suppose that won't happen though, and people will continue to hate on Google because of Android's growing popularity while crowing that they're not working hard enough on apps for their competitor's OS.

At least Apple's apps on Android are released and updated in a timely fashion. Oh wait...

djstarion says:

I don't think iMore really bashes Google all that much, especially since this is such a valid concern. They promised that it would be out soon, and definitely this summer. Summer is almost over and there's quite a bit of people that really want to subscribe to All Access, but want to be able to use it on their iPhone or iPad. I would think that Google would want more subscribers for their new services, not alienate the other popular platform musically.

kch50428 says:

"At least Apple's apps on Android are released and updated in a timely fashion. Oh wait..." -- Google needs their apps on iOS - they make oodles of money off mined data and ads delivered to iOS users - as much, or if you believe reports - more than they do from Android... its a matter of staying profitable. Meanwhile, Apple doesn't need to make any software for Android because Apple is profitable without anything in the Android Marketplace...

azreyes says:

Again......... this is not an ad supported service. It is a paid for service. Apple's new free radio service is ad supported, with the option to remove those ads through a subscription.

ridiculocity says:

I think iMore and all if the mobile nations sites are quite fair when it comes to competing phones. Most of the writers own multiple devices across the entire Mobile Nations network. It is interesting tho when someone like google over promises and doesn't deliver yet apple are slammed for never revealing any info then slammed once they release devices even tho the public buy them like they are hot cakes

Sent from the iMore App

Richard Devine says:

Yup. Pretty much :)

I've got a Nexus 4 and 7 and a Lumia 920 sat on my desk right now next to an iPhone and iPad. I wouldn't say I'm idly 'bashing Google.' Neither would almost 1000 articles on Android Central, either ;-)

The point is, a senior figure promised something they've not come close to delivering on. The chance for folks to sign up at reduced rates is now gone, and we've not heard a single thing from Google as to what's holding it up.

Fields47 says:

Could it be that the application has been finished, submitted to the App store and waiting for a response?

Or even that it got rejected?

Dev from tipb says:

In Google's defense, it does not follow that because Apple allowed an update to Spotify, that therefore there were no barriers for Google's offering. In the App Store, Apple reserves the right to - and has a clear track record of - having guidelines rather than rules, and applying them inequitably, according to the interpretation of the currently assigned reviewer, and their developer agreement forbids/restricts discussion of any particular product or submission.

Sent from the iMore App

manutd7 says:

I'm patiently waiting for the Official app here. I went ahead and signed up for the service in June to lock in the $7.99/month pricing. I have not purchased gmusic because all the latest reviews are mixed on how well it accesses All Access.
I will say that Spotify is still ahead of All Access for new releases. Google only seems to update their catalog once a week, maybe twice. Also their (Google) catalog is not as vast. A prime example is Beta Radio. Spotify has all of their albums while All Access only has their two Christmas Albums. Very weird.

aharris says:

Isn't this the 2nd article I've read on iMore about this? I'm glad I'm not the only one peeved about Google's slow speed of getting the All Access app out pronto.

gMusic is okay but you can't really mess with the radio feature too much. You just pick a station and go. You can skip to next but can't re-arrange or remove songs (that I've found yet).

I was one of the people who signed up early to get the discount expecting my iPhone to have an app coming "real soon," but so far, nothing.

velanche says:

I was one of those people who signed up for the trial version of All Access after hearing that the app was only two weeks away from release. I've since allowed two months of payment on the service, then cancelled All Access.

The attraction of having the ability to stream from my personal library and Google's library was what lured me. But with the promise unfulfilled, it was back to other services, mainly Spotify, because more and more of my friends are using its social sharing features.

Maybe I'll revisit this, because generally-speaking Google's services are very useful to me. But it would be nice if Google were to have issued a follow-up statement on the delay; in most other businesses, such a statement could get them into legal hot water. Still, I'll be waiting.

Jon Smith60606 says:

I based my decision to drop Spotify for Google Music All Access based on the "couple of weeks" statement by Sundar Pichai and the deadline to get the introductory pricing. Now three months later I really regret that decision and feel that Google's manipulation of it potential iOS subscribers in this was extremely unethical possibly even illegal.

I have posted on a thread Google products forum trying to get information and made several attempts to contact Google support and I have heard zero back from Google. Well not actually they sent me an email asking me to take a survey for the support I never received...

Email received from Google when seeking support:

"Follow up to your Google Play problem report

googleplay-support@google.com

Sep 5 (6 days ago)

to me
Thanks for using Google Play. This is an automated message to confirm that we received your report.

If you have a question that requires a response from the Google Play team, please contact us using one of the options provided in our Help Center at: (linked removed because imore marked as SPAM, falsely).

and

"Re: [2-***********] Please Rate Your Google Play Support Experience
no-reply@google.com

Sep 7 (4 days ago)

to me
Hi there,

Thanks for contacting Google Play support. We're so glad we could help with your recent inquiry and we'd love to get your feedback to continue improving our customer support.

Please take a minute to answer a quick survey below about your experience with us. We really appreciate your input and thoroughly review your feedback to see how we can improve.

(linked removed because imore marked as SPAM, falsely).

If you still need help or have additional questions, please feel free to skip the survey and just reply to our last response and we'll be happy to help out. If you haven't received a response to your question, please search your inbox or check other email folders to see if our response ended up there.

Thanks for using Google Play and we look forward to your feedback!

Victor
The Google Play Support Team"