iPhone tops J.D. Power smartphone user satisfaction survey, obviously
Surprise! Everyone loves their iPhones. J.D. Power and Associates have just announced the results of their annual smartphone customer satisfaction survey, and like usual, Apple's iPhone has topped the list. On a 1,000-point scale, spanning criteria of performance, ease of operation, physical design, and features, Apple scored 839. Second place was claimed by HTC with a score of 798, while the industry average was 774. This is the seventh consecutive win for Apple in this particular survey.
ChangeWave recently published a survey which backs up the sentiment, but I don't think we really need a lot of stats to prove the point that people love their iPhones. The J.D. Power and Associates survey does a good job highlighting what's important to people, though. Battery life is the least satisfying part of a smartphone, according to their research. Software stability is also really high on the list; devices which experienced a crash at least once a week averaged a score of 691.
On that note, what's the very worst thing you could say about your iPhone? The screen size?
Source: J.D. Power and Associates
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