Apple Addresses iPhone and iPod touch Wi-Fi and Bluetooth Problems - Reset, Redo, Restore, Repair

By Rene Ritchie
last updated

Apple has updated a knowledge base article for those "Unable to use Wi-Fi or Bluetooth with iPhone or iPod touch because there's no address listed for the device", which is something we've heard quite a bit about lately. The four-pronged approach:

  1. Settings > General > Reset > Reset Network Settings
  2. Settings > General > Reset > Erase All Content and Settings.
  3. Restore the device via iTunes
  4. Take your iPhone or iPod touch in for repairs.

Apple finishes off with some extra advice:

If the device shows an address in the Wi-Fi Address field and you are still having issues using Wi-Fi, refer to article 305715 for additional Wi-Fi troubleshooting tips. If the device shows an address in the Bluetooth field and you are still having issues using Bluetooth, refer to articles HT1843 and HT1664 for additional Bluetooth troubleshooting tips.

If any of that works for you, let us know in the comments. If it doesn't, let us know as well...

Rene Ritchie
Rene Ritchie
Contributor

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.