Skip to main content

How to troubleshoot your HomeKit accessories

Siri no response message displayed on an iPhone
Siri no response message displayed on an iPhone (Image credit: iMore)

HomeKit accessories enable some pretty awesome conveniences such as turning on and off lights and locking and unlocking doors all from the comforts of your couch. However, issues can arise causing your devices to become unresponsive to Siri commands and will show "No Response" in the Home app, suddenly making your home not so smart.

Here are a few good troubleshooting tips for getting a cranky HomeKit system to work.

Make sure you're logged into your iCloud account and that Home is enabled

In theory, any device logged in to your Apple ID should be able to understand and execute HomeKit commands. If you're having trouble with your primary device or an auxiliary one, double-check to make sure you're logged into iCloud and that Home is toggled on by using the following steps.

  1. Open Settings.
  2. Tap on your Profile (your name at the top).

  1. Tap on iCloud.
  2. Check to see if Home is toggled on.

Make sure that Bluetooth and Wi-Fi are turned on

Most HomeKit devices utilize Bluetooth or Wi-Fi for connectivity. Bluetooth devices talk directly to your iOS device or your HomeKit hub, and as such, require that Bluetooth is turned on. You can check to see if Bluetooth is enabled on your iOS device by using the following steps.

  1. Open Settings.
  2. Tap on Bluetooth.
  3. Ensure that Bluetooth is toggled on.

Wi-Fi devices connect to your home's Wi-Fi network, and will not respond to commands that are sent to them if Wi-Fi is turned off on your iPhone or iPad and you do not have a HomeKit hub. Check to see if Wi-Fi is turned on by following these steps.

  1. Open Settings.
  2. Tap on Wi-Fi.
  3. Make sure that Wi-Fi is turned on.

Check your network and individually reset your accessories

When you launch the Home app or the device manufacturer's app, do you get nothing at all? Double-check that your network is online and that your HomeKit-enabled accessories are connected to it either by ethernet (if you're using a HomeKit bridge) or Wi-Fi. If you're still not getting any indication that you're connected, you may want to reset your hardware. Each HomeKit manufacturer has a slightly different process for this, so we advise checking with them to see what you need to do, but it usually involves pressing a tiny button on the side of the hardware or bridge. This won't delete your existing HomeKit house; instead, it just resets the individual accessory's connection to HomeKit.

Once you've done so, it's time to re-open the Home app or manufacturer's app and re-add those accessories.

How to set up your HomeKit accessories

Are your HomeKit accessories still working inside the manufacturer's app?

If your connected hardware still seems to be responding when you press on buttons inside of the manufacturer's app, you might have a bug on the iOS side of things. There are a few options to try here, including restarting your iOS device and logging in and out of iCloud.

For more details on this process, follow the guide here.

Resetting your HomeKit sync

If all else fails, you're going to have to reset your HomeKit settings to get everything working smoothly again. This means that you'll have to reconstruct your HomeKit home from scratch—a huge pain if you have multiple accessories—but if you've explored all other avenues, this may be the one you'll have to take.

  1. Open the Home app.
  2. Tap on the House Icon.

  1. Swipe down to the bottom of the Settings screen.
  2. Tap Remove Home.

This reset will wipe any stored rooms and zones, along with the house name that you've asked Siri to remember, and you will have to re-pair your accessories. The next time you open the Home app or the app for your HomeKit-enabled accessory, you'll be prompted to give your connected home a new name and re-link your HomeKit bridge or other connected accessories.

Can't add a guest to your home?

If you're having trouble adding a guest to your home, check out our troubleshooting suggestions in our adding guests to HomeKit explainer:

How to share HomeKit access with other people, guests, or housemates

Are you on 4G/LTE/5G? You might need a HomeKit hub

HomeKit devices primarily work within the confines of your Wi-Fi network. If you're on iOS and your HomeKit manufacturer has built-in support for HAP (HomeKit Accessory Protocol), you should be able to access those devices on a cellular connection, but if you're finding yourself out of luck, you might need to hook up a HomeKit Hub. The following devices can be used as a HomeKit Hub: Apple TV, HomePod, or an iPad connected to your Wi-Fi network.

Normally, all of the handshaking and Siri commanding happens within the boundaries of your Wi-Fi network. But your HomeKit Hub—in combination with your Apple ID—gives your iPhone or iPad a way to securely talk to your HomeKit devices even when you're outside the house.

It does so using an under-the-hood mixture of iCloud Keychain and HomeKit frameworks. Say you're on LTE: You invoke Siri on your device and give the command "Turn on the lights." Without a HomeKit Hub that command goes nowhere: Siri replies with "I can't do that."

With a HomeKit Hub, however, that command travels over the cellular network to the device, where it handshakes using your Apple ID. "This is the owner of this HomeKit network," the HomeKit Hub says to your installed HomeKit bridge or device. "Here's a command from them." The HomeKit bridge or device then executes the command, and the lights in your home pop on.

For more information on HomeKit hubs, check out this explainer:

This is how your Apple TV talks to HomeKit when you're away from home

Still having problems?

Still can't connect to your HomeKit devices after following these steps? Sound off in the comments and we'll try to give you a hand.

Updated August 2019: Updated for iOS 12 and iOS 13 (in beta).

Serenity Caldwell contributed to an earlier version of this guide.

Christopher spends most of his time writing and dreaming about all things HomeKit. If you wish to join him on his quest to automate everything, you can follow him on Twitter at @itschrisclose.

51 Comments
  • AI have SmartHome's new HubPro (HomeKit enabled) that uses the Insteon+ app on my iPhone 6. The software has improved over the summer so that I can now control stuff throughout my home using Siri over my LAN. This works, mostly. I do occasionally have to manually click on an on/off switch within the app to wake up the Siri functionality, but generally, it's pretty cool, if more of a technology demonstration than useful for me. You see, I leave my iPhone in a charging station when I'm around the house, and now rely on my Apple Watch for routine stuff (messages, news alerts, email, weather, health stuff, and the like). So, until they offer an Apple Watch app/extension to their Insteon+ app, it's not very useful. I'm not going to carry my iPhone around the house just to occasionally invoke Siri. That said, it would be cool if I could use Siri when I'm out and about to turn something I've forgotten on/off at home. I have a DropCam Pro and a Withings Home camera, so I could confirm whether my Siri command worked. So far, it hasn't. My Insteon+ account uses my iCloud account name, and my Apple TV (version 3) and iPhone are both logged into my iCloud account. All have the latest software. I've configured my Privacy settings to allow the Insteon+ app to access my HomeKit stuff, and I've logged out/back in to iCloud on my Apple TV after setting up the iPhone Insteon+ app. None of this has helped. I've posted to SmartHome's forums, and even iMore's, but so far no mere mortal has admitted to actually remotely accessing their Insteon HubPro over cellular using the Siri HomeKit interface. Maybe the new fourth generation Apple TV expected this fall will help. I'm hopeful, but not very encouraged at this point. This process involves vendors implementing Apple technology, so there's ample opportunity for finger pointing at this time. In the meantime, for those who carry their iPhones around the house, this is certainly cool technology.
  • seriously hope this will be the last time I have to write this.  Especially that i called Apple literally 5-6 times and ALL 5-6 times each rep said, and i Quote, "HomeKit?, Whats that?" Yes, Apple tech support. So heres my dilemma. No matter what i do, i can not access my devices remotely. Believe me when i tell you, I'm not new to automation. I currently have, over 50 HomeKit devices. June 2nd, i rewired my entire house with hardwired Lutron in wall dimmers, plus plug in dimmers, iDevices switches, Elgato weather, ecobee 3, ismartplugs, over 30 phillips hue bulbs and i can't access a single device remotely. And please, PLEASE, realize that i have already done ALL the basics a thousand times. 
    i am on iOS 9.1, signed into iCloud with keychain and Apple TV 3rd Gen running 7.2, everything on same Network, so I have no idea what it could be. Once Apple support figured out what HomeKit was (lol), they directed me to the developers site to try to find some answers. I haven't yet, but as I'm writing this a few things popped in my head.
    First, Apple TV, I have it hard wired to router, would that make a difference? .....well just unplugged it and connected it through wifi, so thats not it. BTW, i have already signed out and back into iCloud on all devices including Apple TV. I just can't figure it out, especially that Lutron, within its own app, DOES work remotely, Ecobee too. I have and use every JHomekit app in the app store, with iDevices being my main go to app due to its most tight knit integration with HomeKit and iCloud. 
    SO PLEASE, somebody give me some insight on what they think it could be. I have gotten rid of some extremely expensive equipment for HomeKit. As soon as it was announced, I made my decision that HomeKit would be my automation platform. I'm so sorry I did that right now, but the only thing saving me, is that in due time I'm sure it will be all fine. I just cant for the life of me figure out whats going wrong. 
    Thank you very much in advance for all, responses, advice, and opinions.
  • Hi Just Blessed, what a great post! I've been trying for four months to get my Insteon Hub Pro to work remotely as well, but also without success. I've also gone through the complete litany of logging out/back in to iCloud, resetting HomeKit, changing my credentials with my Insteon+ app to mirror my iCloud login name, etc., all without success. However, your situation with multiple HomeKit products is truly a great case. My situation could be a one off issue and easily dismissed, but your situation with multiple HomeKit products begs the question why it's not working for any of your products. First off, AppleCare should never have referred you to their developers site. That's just passing the buck to the customer, and is contrary to AppleCare policy. I recommend you call back one more time, explain your situation, tell them that you've been in discussions with other HomeKit product customers experiencing your same remote access issue, and if they can't help you, request escalation to a tier two advisor. That tier two person has access to Apple's engineers and is authorized to pass the case on to them if they can't resolve your issue. Then, please get back to us with the results. I'm forwarding this thread on to an AppleCare contact I know, as well. I can't believe Apple would be pushing out new technology that doesn't work properly without actively working to fix it. If enough of us rattle the cage, the engineers should be able to figure out why it's not authenticating properly with our iCloud accounts to permit remote access.
  • Hi, Just one hint which have made my remote access working, especially on EVE devices. Do not use an icloud user with the extension @ME.com. Instead log in all your IOS devices and also the ATV with the extension @ICLOUD.com. This makes a lot of work. For example initializing Photos app. But for me it worked. Until installing IOS 9.1 and setting up my new Iphone 6s +. I fear I have to reset Homework now for the third time after installing a new version of IOS. Early Adopters kismet. Good luck
    Andreas
  • Just Blessed... I could have written the exact same thing you have. I'm in the same situation, 3rd gen Apple TV connected via ethernet to router, all updated software, logged out and in again many times, restarted Apple TV, all settings, that I've seen online, correct (supposedly), Lutron Hub on the network... just like you. The Lutron Caseta App works remotely just fine (doesn't ned the Apple TV for that, just it's own hub... Siri works locally, BUT Siri will not work over cellular (remotely). She just says "Sorry Jonathan, I cannot do that." If it's any clue, my Schlage lock only works locally as well (bluetooth) with Siri... but won't connect with its app nor with Siri over cellular... both methods require the Apple TV as the Schlage doesn't have a router and depends on the Apple TV / Bluetooth.
  • I never got remote access to work with my 3rd generation Apple TV. The day I upgraded to the 4th generation Apple TV, however, it started working immediately, and has ever since. YMMV.
  • Ok, well first, I tried Apple again (against my better judgement) as Dave recommended. ' and once again, rep who answered never heard of HomeKit, I took your advice again and was transferred to a senior advisor who told me-- ( word for word) "we don't have much info on HomeKit, once it gets released we will be able to give better support". Half kidding, half joking, laughing and upset at the same time, I said maybe you guys should check your own websites and stores before giving wrong info to your customers, and just hung up the phone.
    Andreas- I originally was using my Apple IDs alternate email which is an @icloud.com and thought that may have been an issue, so now using my original email that I created the Apple ID with and that's @gmail account.
  • I'm having exactly the same problem. Can't seem to find a solution either.
  • Hey Just Blessed, thanks for trying again. I just forwarded your reply to an AppleCare Quality Manager to raise this issue about HomeKit support. That won't help us right now, but the issue is now documented. Now, I guess we wait. I'm sure Apple's engineers will sort this out eventually. I feel your disappointment, but this will be really cool once it's fixed.
  • So where do we go for support if we can't get it from Apple themselves ?
  • It's still possible the problem lies with the third party implementation of HomeKit on their hardware. I'm communicating with Insteon about the issue I'm having with their new Hub Pro not being accessible remotely. I know of one ecobee3 (HomeKit enabled) user in this thread who tells me his thermostats are working perfectly both via Siri and with their app on his iPhone, both locally and remotely over cellular. So, at least one implementation of HomeKit is working as promised.
  • Well yes, that's what I mean. Or maybe I didn't mention on this forum, but Lutron I can access remotely within their own app. And in iDevices ( with their recent update) I can access remotely BUT only their products.
  • Basically, I really would just love to know where, within Apple, I can get HomeKit support.
  • Yes, Is Realy and very good thx
  • I had the same issue today. All was working correctly on wifi but not LTE. Here's what worked for me. I logged out of iCloud on all my apple TVs (I have 3). Logged back in on all 3, ensured they were all on the same wireless network (I have a 2.4 and 5GHz) and everything works via wifi and LTE. Agree it is very difficult being an early adopter of HomeKit.
  • Thank you. If you look at my first post you'll see that I already tried logging in and out of Apple TV. I do have another Apple TV the my kids use, but my Apple ID isn't linked to that one at all.
  • And I'm also aware that most of these HomeKit devices are only 2.4ghz compatible, but my Apple TV is hard wired to my router so not sure if there is anything to do to chose between the 5 and 2.4
  • I would be curious to know what finally works for you--please post what finally works. It seems we are writing the troubleshooting manual ourselves.
  • Yes I def will. And it's funny you said that because I was in the phone with Apple earlier and I taught this guy so much. Lol
  • Thank you for posting your struggle. It helped finding it as I was pulling my own hair out trying to get it to work.
  • Try enabling IGMP on your routers and access points. On the Airport Extreme - Network - Network Options - Enable IGMP Snooping.
  • What is the IGMP option for? I always see it on my airport but never knew what it is.
  • https://en.wikipedia.org/wiki/Internet_Group_Management_Protocol
  • Today I received the new Philips Hue hub, I transferred everything from my old hub no problem but every time I try to set up Siri voice control it says "Unfortunately your HomeKit enabled Bridge was not found. Make sure the Bridge is powered on and correctly connected to your router. Tap Try Again to start over." The Hue app controls the lights ok but won't pair. I also tried to connect the hub as an accesory on the Home app but it does not find the bridge. I've rebooted the bridge, reset it to factory settings without success. Any ideas?
  • So the key for me, when sending HomeKit invites for Siri Voice Control from the Hue App, using the new Hue Bridge 2.0, was to be sure to use the actual primary Apple ID account email of the device that the recipient uses to login to the iCloud account. You can't use any other associated iCloud email addresses you must use the primary iCloud email of the invitee.
  • "Using Siri with HomeKit accessories is magical—when it works." So...not magical. Like everything else in the world.
  • Even with an Apple TV, I can't get HomeKit to work over LTE.
  • For months after getting my Insteon Hub Pro (HomeKit enabled), I was unable to remotely turn on/off any of my Smarthome Insteon lights remotely over cellular. Initially, I had set up my Insteon account with one of my generic email addresses, and that's a no-no. You must use a login for third party products that matches your Apple ID. If that's an Apple account ending in @icloud.com, you must use that. Many long time Apple product users also have Apple IDs that end in either @mac.com or @me.com. You can go to Settings on your iPhone and select iCloud to confirm exactly the name you must use. It's fine to create a new password completely different from your actual Apple ID, but the name of the third party account MUST match your Apple ID. This is the same Apple ID name that you MUST use on your 3rd or 4th generation Apple TV, with your real Apple ID password, of course. This is the credential you use to purchase media from the Apple iTunes Store. Once I fixed this error, my remote access still never worked with my 3rd generation Apple TV. I also made sure I was running the latest version of the Apple TV's system software by going into Settings on the Apple TV and checking. Even that didn't help, however. I had a long email exchange with Insteon, and they suggested logging out of my iCloud Apple ID account on my Apple TV for at least an hour, then back in. That also didn't help. They then offered to exchange my Insteon Hub Pro with a newer version (mine was an early production run model from my preorder). I wasn't sure the issue wasn't software, so I delayed swapping the box out, and settled down to using it successfully on my local area network (LAN). It worked fine both manually in its controlling Insteon+ app, and using Siri. When Apple's watchOS 2.0 was released, it also worked with my Apple Watch. It was very cool talking to my Apple Watch using Siri around the house to turn lights on/off. When the new Apple TV (4th gen) was released, I immediately got one. The day after I got it set up and put it in use, I was out and about and decided to try remote access again. This time it worked perfectly over cellular (LTE), using both Siri commands and manually in the Insteon+ app. So, for me, the 3rd generation Apple TV never worked for remote access, whereas remote access worked immediately with the new 4th generation model. I went along this way with both local and remote access working perfectly for nearly a month, when one evening my Insteon Hub Pro simply stopped responding. Reboots and resets didn't didn't resolve the issue, so I proceeded with the exchange. I noticed that the replacement model had a 2.7 version in its firmware details, whereas the failed box was a 2.0 version, which meant to me that Insteon had made a lot of updates to the hardware in the six months it had been out for sale. In any case, the replacement box has worked completely normally since I rebuilt my HomeKit environment installing it. Yes, there's no way to currently save all your setup hard work in either third party product's software, or with iOS on your iPhone. Corrupt your HomeKit environment and you'll have to reinstall all your HomeKit enabled hardware. In my case, that included reregistering 30 Insteon light switches in the Insteon+ app with the replaced Insteon Hub Pro, three Hue lights with its new Hue Hub (HomeKit enabled), and one Eve Weather outside thermometer. All are working normally again, as I said, on both my iPhone 6 and using my Apple Watch, both manually in an app, and using Siri for voice control, both locally over my LAN and remotely over cellular LTE. So, the technology does work, albeit with a few growing pain glitches. Hopefully, Apple is serious about growing the use of HomeKit. We'll see. For now, I love talking to my house, and remotely turning off that light I forgot about before I left the house.
  • GOT MINE WORKING. I've been having similar issues. I tried the usual things (logging out of iCloud, rebooting devices, etc.) and nothing was working. On my 3rd gen Apple TV I needed to disable sleep to make it work. That's found under Settings -> General -> Sleep After -> Never.
  • I have always had that disabled. Still can't get remote access to work. This is now MONTHS later. But again, I'm not gonna say "not work" because within devices native apps I can control every device away from home. Just not as a "HomeKit".
  • I'm disappointed to report this was a false alarm. I have discovered a very odd behavior. If I first connect my phone to my wi-fi and turn a light on/off, that somehow seems to create a "window in time" where even when I disable my wi-fi I can continue to control devices through LTE. I'm not sure if this is something related to my router settings or what. :-( It is really aggrevating.
  • Hmmm, I just disabled two factor authentication for my Apple account and things suddenly started working. Just Blessed, do you have two factor authentication enabled on your account? Might be worth a try. If this is another false alarm I'm going to be really disappointed. This time as I was testing things out I deliberately kept my iPhone's wi-fi disabled the whole time to avoid whatever magic was happening before.
  • Hey. No, I never had two factor Auth enabled. And so on goes the saga. But as I'm writing this, something VERY interesting just happened. I wrote my first sentence, then Decided to check my iDevice app to see what the status is. For whatever reason, my phone isn't connected to wifi ( which 100% of the time is while I'm in my house) but anyway, wifi off and iDevices actually sees my devices. Meaning , instead of the app saying " device not reachable", it actually showed the status of all my devices, and correctly too. So I tested it, and of course, no response, BUT THEN..:... about 45 seconds later, I was in the dark. HOOOOOOOLLLLYYYYY SH@*^><~|\_T- I just communicated remotely with my devices. WowoWoWoWoW. Let me go back and check again. ( wait for it .... Wait for it......) YES!!!!!! It worked again. I don't know guys, but I think I'm actually controlling my HomeKit devices remotely. Something I haven't done since its release. And since I didn't consciously do anything different, I just have to assume some kind of behind the scenes updates maybe be getting this protocol a little bit tighter.
    What app does everyone use for their devices?
  • Any progress with your homekit horror story? I just registered to post my step-by-step instructions which made it work for me and hopefully can also make it work for you. However I currently use a DIY home automation solution on a raspberry (With an Apple TV3). What I did to get it working. (modified for non-pimatic users) 1. Privacy (Datenschutz) --> Homekit --> Reset Homekit-Configuration (!! be aware that everything homekit related you have set up will be removed) 2. (not needed in your case, I guess you need to reset your various homekit devices to be able to add them again in the next step.)
    Delete the hap-database folder in your pimatic setup to also clear the association with the just cleared iOS configuration 3. Use EVE app to add your (pimatic homekit bridge) your homekit devices and set up rooms etc to your liking. 4. Make sure your iPhone is signed into iCloud and iCloud-Keychain is active (Schlüsselbund) 5. Restart your iPhone (should not really be necessary but hopefully forces a re-sync of iCloud keychain) 6. Sign out of iCloud with your Apple TV 7. Reboot Apple TV 8. Sign into iCloud with your Apple TV (exactly the same email address as your iPhone) 9. Restart your Apple TV (should not really be necessary but hopefully forces a re-sync of iCloud keychain) Make sure you have only one Home set up!! I had a second location shared via iCloud which broke the whole system again. This still seems very buggy. Hope it helps.
    thex
  • I'm using "Home - Smart Home Automation". It is $15 (yikes!) but the only app I could find that supports triggers. The Elgato EVE app looks pretty decent as far as the freebies go, though no triggers as of now.
  • This is the app I use to control my HomeKit devices on my Apple Watch. The first gen version worked great on the watch, but they simplified it, causing me some issues controlling lights with dimmers. But, the point is, I can control my HomeKit devices with Siri, with this app manually on my Apple Watch, or using the iPhone app, both remotely over cellular and locally over my LAN. So, it's a good app to have. Setting up triggers with the Home app has me flummoxed, so I use custom scenes instead.
  • Yea I've ised them all and stuck with Idecives. Still have all native apps in a folder, but set everything to with iDevices.
  • I've made another discovery (likely only applies to a small group of people). I was noticing that often the light on my 3rd gen Apple TV was off, despite the fact that I had programmed it to sleep "Never". I finally realized that my Logitech Harmony remote was actually turning it off. It seems like that overrides the other setting. I'm doing some further testing to determine whether that was the REAL problem for me. I just re-enabled two factor authentication on my account. That may have been a red herring. It will probably take a few days to know for sure! Hopefully it will be reliable now...
  • I think I am finally planting the victory flag. Now that I have reprogrammed my Harmony remote to simply leave AppleTV powered all the time, everything has been working consistently for several days. I even went back and re-enabled two factor authentication. Things have been working for days with the two factor authentication. That may or may not have been related to the original issue. Apple has a section related to two factor authentication and 3rd gen Apple TV on their HomeKit support page: https://support.apple.com/en-us/HT204893 @Just Blessed -- how are things on your end? Are you reliably able to control your devices remotely? Hopefully we're all in the clear now!
  • The following worked for me - YMMV. I installed an iDevices switch. The iDevices app worked. Siri on my iPhone insisted nothing was connected. Siri on my iPad worked! I was going to reset the Privacy settings on my iPhone, as recommended above but, on a hunch, I just TOGGLED the iDevices app from off to on. Voila, it works.
  • I purchased two iDevices outdoor switches, downloaded the iDevices Connected app, and everything works fine on my iPhone and iPad. However, I can't get my wife's iPhone or iPad to control the devices. I had her create her own Apple ID, sign into iCloud and turn on the keychain, and I invited her as a user thru the iDevices app. She received the invite, both her iPhone and iPad show that she is connected to our home in Home Kit, and the switches show up in her iDevices app, but instead of getting the buttons to turn the switches on and off, she just gets circles that say "Retry". I've rebooted the outdoor switches, her iPhone and iPad, and my wifi router, but nothing works. Needless to say, I'm about ready to throw them in the canal and go back to my $14.00 wireless switches that I bought at Lowe's from the ceiling fan isle! At least they work dependably!! If anyone has any ideas, please let me know!
  • Installed a Schlage lock and tried to connect remotely with two different Apple TV v3s. Did all the log on log off stuff. No luck. Upgraded to Apple TV 4 and now it works. So forget Apple saying v3 is compatible with HomeKit.
  • Unfortunately, I have to agree. Apple's party line that the Apple TV 3 worked as a gateway for HomeKit devices never worked for me. When I upgraded to an Apple TV 4, instantly all my HomeKit devices responded to Siri commands both locally on my LAN and remotely over cellular.
  • Hey. Anybody have any idea why in most of my HomeKit apps the rooms have been renamed to "replaced"??
  • My Insteon+ and Home HomeKit apps continue to work normally with my iCloud HomeKit devices. Just for curiosity, which HomeKit apps are you using having this problem? If it's all, vice most, your HomeKit area of iCloud may be corrupted, or damaged, and need to be reset to start over.
  • "Hey, Siri" works to control specific groups of hue bulbs in my house but she won't set scenes! I've authorized them in the hue app but I just can't get it to work. I can say "Turn the office lights purple." or "Turn on the Kitchen Cabinet light to 50%." but any scenes I've made in the hue app don't activate - Siri will think she's done it "OK, your humble abode is ready for Movie Night." but it never happens.
  • I have a bunch of Lutron lights and switches that work perfectly with Siri. Devices, rooms, zones, and scenes all work perfectly..
    I recently added 2 Lutron Triathlon window shades to the mix. HomeKit knows about them. I can control them from both the Lutron app and the Home HomeKit app. Everything is connected to a Lutron Pro hub.
    My problem is I can't figure out how to get Siri to control them. She keeps saying can't find any devices.
    Anyone know how to get Siri to recognize the shades?
  • Not sure about Lutron since I have none of their devices yet, but I find I have to use a variety of apps to configure things the way I like it. Have you tried using the Insteon app and verifying the name of the device and Siri command are setup with the names you use when talking to Siri?
  • I have an odd case where I'm using Homebridge on a Mac and connected Nest thermostats, Lifx light bulbs, and a Yale deadbolt (connected through a Samsung Smartthings Hub) through that. Everything works great from the Home app, and in the Control Center on my phone. The weird thing is that Siri commands to the lock don't work. I unlock it fine through the apps, but if I try Hey Siri, unlock the lock, it gives me a "I never heard back," error--every time. I tried removing my house and setting each device back up again, but no luck. Any ideas? Every other device responds to Siri--including devices not connecting through Homebridge.
  • I have a problem with Siri and Homekit. I don't have an apple tv home so I know I don't have access to homekit device via WAN but I tought that when I enter my LAN zone, homekit was automatically and immediatly reconnecting to the device but making them immediatly available to SIRI but It looks like there has been change in ISO10 and now it seems that either I have to open the Homekit app on my iphone to get it to recognise my device or wait a while when I arrive home before being able to send a Siri command to homekit otherwise I have messages from siri saying it does not see the devices. Is there a way to diminish this lag time when entering my network ?
  • I have had issues with the HomeKit hub not communicating with the HomeKit devices, so the lights no longer turn on and off at their scheduled times. What seems to fix it is to go into the hub settings (Accounts -> iCloud -> Home) and toggle it from Connected to Disabled, and then back to Connected. Alternatively, I have restarted the hub, and the problem seems to go away. I still don’t fully understand how the timers work. Are the programmed actions initiated from the hub to the devices? Or are the actions programmed into the devices themselves? One other tip...I have the Leviton Decora light switches, which use wifi. First, they only connect to 2.4GHz wifi, not 5GHz wifi. And second, if my wifi has a hidden SSID (not broadcast), and if there is any encryption enabled, they stop working on wifi. I ended up creating an open SSID on 2.4GHz just for HomeKit devices, and I use a MAC Address filter to limit access to just the HomeKit devices (plus one ‘test’ computer).