iPhone #1 in J.D. Power Customer Satisfaction Report

Customers like the iPhone. They really do. According to J.D. Power:

Among residential smartphone owners, key factors are ease of operation (30%); operating system (22%); features (21%); physical design (18%); and battery function (9%).Apple ranks highest among smartphone manufacturers with a score of 791 on a 1,000-point scale, performing particularly well in ease of operation, operating system, features and physical design.

Mapping those two together, it's not hard to see why the iPhone scored top marks; it's really the first true consumer smartphone. Of course, it scores #1 in business as well :)

Our question to you, however, is how well the above factors match your own personal preferences and priorities? Anything J.D. Power missed out on or miss-ranked?

(Thanks to everyone who sent this in!)

Rene Ritchie

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.