iPhone #1 in J.D. Power Customer Satisfaction Report

Customers like the iPhone. They really do. According to J.D. Power:

Among residential smartphone owners, key factors are ease of operation (30%); operating system (22%); features (21%); physical design (18%); and battery function (9%).Apple ranks highest among smartphone manufacturers with a score of 791 on a 1,000-point scale, performing particularly well in ease of operation, operating system, features and physical design.

Mapping those two together, it's not hard to see why the iPhone scored top marks; it's really the first true consumer smartphone. Of course, it scores #1 in business as well :)

Our question to you, however, is how well the above factors match your own personal preferences and priorities? Anything J.D. Power missed out on or miss-ranked?

(Thanks to everyone who sent this in!)

Rene Ritchie

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.

  • WOOOOOT!!!!!!!!
  • Not surprising at all. Now imagine if the #1 phone in Customer Satisfaction had wound up on the #1 network in Customer Satisfaction?? See how badly you screwed up VZW??
  • @ Evilhomer. Although I love Verizon with all my heart, I agree with you whole heatedly.
  • Too bad its on the worst carrier.
  • I've enjoyed everything about the phone...and the carrier. Of course I've had ATT for about 9 years now, but I've never had problems. Their customer service has always been impresive along with reception...but I understand not everone has had the same experiences.
  • I think it's an award for the iPhones OS and it's Internet following (jailbreakers) included. The reason why I say that is everything I wanted to know about this phone or how to do something on this phone I found on Youtube, MMI, TiPB, and other sites. The fact that alot of things about this phone OS is instinctive made using it a breeze. Which I think the palm pre will b along the same lines on far as the OS goes. Any way congrats apple.
  • I think if JD Powers took "network" or "signal" into account, the iPhone would drop drastically. The iPhone is an incredible piece of hardware, but it's hampered by the horrible AT&T network! WOW does AT&T suck!
  • Iam very happy with my iPhone, I can't complain but I've had a few issues with ATT but they are all fixed of course! a few dropped calls here and there but it's no biggie! Just redial the number and there you go, I don't know why people really B*tch about the dropped calls....yes it's annoying but it's once in a while and doesn't take alot of effort to redial the number. Since when has everyone been so lazy! And I hope Apple stays with ATT and doesn't go over with verizion. I don't really like verizon I'm pretty sure verizion would block alot of the iPhone features it already has and even some that are yet to come. verizion is just wack!
  • Those of you that have problems with att need to realize just because you have problems doesn't mean everyone else does. NO network serves Every area perfectly. I've been with at&t for 10 years and two states, no problems at all!
  • How about "price" as a key factor?
  • Congrats to apple. I agree with the commenters above. I believe that if the iPhone would be on a stronger network that it would be the dominant phone in the market.
  • I love my iPhone and the ATT network. I'm not sure how the network could perform any better.