iPhone #2 in Smartphones... #1 in Business Satisfaction?!
During Apple's last conference call, Steve Jobs positively cooed about Apple's iPhone passing RIM's Blackberry in sales last month. If anyone had any doubts, Canalys says it's so (for whatever that bag of analysis is worth). According to Apple Insider, they pegged the market as Nokia 46.6%, Apple 17.3, RIM 15.2, and Windows Mobile 13.6. (Google's Android, of course, was not yet launched and Palm... er... Palm?)
While some have cited Bold delays, Storm warnings, an iPhone 3G honeymoon, and other reasons to explain Apple's good fortunes last quarter, JD Powers 2008 Business Wireless Smartphone Customer Satisfaction Study gives an even more interesting answer: Business users like the iPhone better!
Blackberrys are okay, and Palms are teh sux, by contrast, according to the survey. The iPhone's edge? ease of use, feature set and design. Engadget points out that the iPhone scored 5/5 on features, in spite of our ongoing complaints about the lack of cut and paste, A2DP, MMS, etc., etc. ad naseum infinitum.
So maybe, just maybe, users prefer a smaller set of features done delightfully well to a gobsmack of them cobbled together with near impenetrability?
Who'da thunk it?
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Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.