Barclays Bank set to roll out 8,500 iPads to improve customer service experience

Barclays Bank set to roll out 8,500 iPads to improve customer service experienceUK based bank, Barclay’s has ordered a whopping 8,500 iPads to roll out across its branches in the UK. The order is believed to signify one of the largest roll outs of iPads in the UK finance sector according to The Channel.

A PR mouthpiece at Barclays told us that staff had demanded the reassuringly expensive pad over any other shiny devices - clearly there are a lot of fanbois in the bank's ranks.

She said the device will be used "to assist our branch colleagues to interact with customers, improving the customer experience".

"We investigated a number of different tablet options and in this instance, we concluded that iPads were the best solution for their specific needs. We are now starting to use these across Barclays branches in the UK," she said.

Barclay’s did not specify which model of iPad that it had ordered but if you based the purchase on the iPad 2 16GB model, you are looking at an order worth nearly £2.8 million or $4.4 million. Of course we expect that Barclay’s got a bit of discount for the size of that particular order.

The continuing use of iPads in the business sector must be a real blow to Microsoft who have always dominated the business world when it comes to computing. The just released Microsoft Surface may have been suitable for Barclay’s needs on the hardware side however the software side still has a long way to go before it could be considered a useful tool for business. We will have to see how that develops in the future.

Source: The Channel Image: The Times

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UK editor at iMore, mobile technology lover and air conditioning design engineer.

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Reader comments

Barclays Bank set to roll out 8,500 iPads to improve customer service experience


disclaimer: I work for an enterprise software company.

Web based interfaces for software makes these types of tablet platform choices moot. A properly written (standards based) web interface should work equally well regardless of tablet, or smartphone, or desktop.

A lot (majority) of the in-house financial services software development I see at my customers is web based for end-users. It will be many, many years before the remnants of back-end legacy software (mainframe is alive and well) is gone in the financial industry, but the front-ends are (or soon will be) being actively re-written for web right now.

And I am an iOS developer, and so far I have created 4 in House enterprise apps, yes there are web interface, but dedicated app experience is very much superior then web experience.

uptil I saw the draft saying $9736, I accept that my neighbour had been truley bringing home money part-time from their computer.. there aunts neighbour has been doing this 4 only eighteen months and resantly cleard the morgage on their mini mansion and purchased themselves a Subaru Impreza. go to, ))>> bit40.cøm <<((.