AT&T Turns iPhone Exchange Into Customer Nightmare?
If Casey saw some bad experiences at the Apple Store, these poor people's experience can only be described as horrendous. Short version? Lady gets defective iPhone 3G, brings it back to Apple, Apple drops it, Apple tries to give her a new one, AT&T says sorry, nope, no activation for you! Apple ends up eating the price difference (good on Apple, boo hiss to AT&T), AT&T pockets the ill-gotten gain.
And telco's wonder why they routinely bottom out the customer satisfaction charts?
Check out the whole sad, crazy tale over at the Consumerist...